Telephone Skills courses

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  • Telephone Skills
METHOD AND LOCATION
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PRICE
  • £3,000
  • £2,000
  • £1,000
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SUBJECT AREA
COURSE TYPE
  • All 442
  • Course 164
  • Short course 120
  • Training 105
  • Further Education 53
STARTING
  • In 30 days 55
  • In 3 months 56
  • In 6 months 56
  • In 9 months 56
  • In 1 year 56
  • In over a year 53
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 33
  • Beginner 12
  • Intermediate 12
  • Advanced 9
DURATION
  • Hours 261
  • Days 43
  • Weeks 8
  • 3 months 4
  • 6 months 8
  • 9 months 4
  • Year(s) 16
CHARACTERISTICS
  • Intensive 8
  • Practical course / Workshop 56
  • Seminar 4
  • Nationally recognised qualification 1
-- Select --
1 - 20 of 442 results
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Questioning skills, Telephone techniques, types of customers...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
dancing lion training & consultancy
Telephone Collections Training - Inhouse course
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Stress Management, Effective Communication, Collections Management...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
Reception Academy
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: English Language, Guest complaint handling, Customer satisfaction...

  • Course
  • Online
  • 1 Day
  • Flexible
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£20
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Handling Customer Complains, Telephone Skills, Communication Training...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Call Centre, Telephone Customer Service, Customer Service...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£130 £19
+ VAT

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Distance Learning
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Price on request

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Customer Service Skills, Persuasion Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Call Centre, Persuasion Skills, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Care, Customer Service Skills, Persuasion Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Call Centre, Customer Care, Negotiation Skills...

  • Training
  • East Grinstead
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Service Skills, Negotiation Skills, Customer Care...

  • Course
  • London
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Customer Service Skills, Customer Care, Negotiation Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Service Skills, Influencing Skills, Call Centre...

  • Short course
  • Inhouse
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request
Wakefield College
It makes an excellent addition to your CV!

...telephone calls or both. This course is intended for part time students (19+). The appropriate Course Information leaflet and application form will be sent out shortly... Learn about: Controlling calls, Phone procedure, Telephone Skills...

  • Vocational qualification
  • Wakefield
  • 1 Day
  • Flexible
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Price on request

...by their telephone based personnel. Key Deliverables / Outcomes: Identify and approach the best potential clients Confidently generate quality appointments... Learn about: Customer Care, Negotiation Skills...

  • Short course
  • Henley On Thames
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Price on request