455

Telephone Skills courses

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  • Practical course / Workshop 59
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  • Short course
  • Inhouse
  • Different dates available

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: customer’s needs, Telephone Communication, Communication Model... More


£800
+ VAT
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Communication Skills, Customer Service, English Conversation... More


£20
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...one needs to understand how they should keep their tone when speaking to customers. This course will help you understand the difference the tone of one’s... Learn about: Listening Skills, Communication Training, Communication Training... More


£999
+ VAT
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EMAGISTER CUM LAUDE
Save 90%
  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Customer Service, Time management, Telephone techniques... More

Special Emagister price

£275 £28
+ VAT
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Save 51%
  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Customer Service, Caller And Receiver, Telephone Conversations... More

Special Emagister price

£49 £24
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training... More


Price on request
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  • Short course
  • Inhouse

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Customer Service Skills, Persuasion Skills, Influencing Skills... More


Price on request
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Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Call Centre, Customer Service Skills, Persuasion Skills... More


£275
VAT inc.
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  • Training
  • London
  • 1 Day

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Negotiation Skills, Persuasion Skills, Call Centre... More


£495
+ VAT
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  • Short course
  • Inhouse
  • 1 Day

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills... More


Price on request
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  • Training
  • East Grinstead

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Call Centre, Customer Care, Customer Service Skills... More


Price on request
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Care, Negotiation Skills, Call Centre... More


Price on request
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  • Short course
  • Inhouse in Egham
  • 1 Day

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Customer Care, Persuasion Skills, Negotiation Skills... More


Price on request
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  • Short course
  • Inhouse

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Persuasion Skills, Call Centre, Influencing Skills... More


Price on request
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  • Short course
  • Sittingbourne

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Short course
  • Inhouse
  • 1 Day

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Influencing Skills, Call Centre, Customer Care... More


Price on request
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  • Course
  • Distance Learning

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training... More


Price on request
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  • Short course
  • Henley On Thames

...by their telephone based personnel. Key Deliverables / Outcomes: Identify and approach the best potential clients Confidently generate quality appointments... Learn about: Negotiation Skills, Customer Care... More


Price on request
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  • Training
  • Inhouse
  • 2 Days

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Influencing Skills, Customer Service Skills, Customer Care... More


Price on request
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  • Short course
  • Somerton

...Course Outline Advantages and disadvantages of the telephone How we use the telephone – quiz Telephone and Professional Etiquette Moments of Truth Communication... Learn about: Customer Service Skills... More


Price on request
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