Telephone Skills courses

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  • Telephone Skills
METHOD AND LOCATION
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PRICE
  • £3,000
  • £2,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 451
  • Course 176
  • Short course 119
  • Training 105
  • Further Education 51
STARTING
  • In 30 days 72
  • In 3 months 72
  • In 6 months 72
  • In 9 months 72
  • In 1 year 72
  • In over a year 70
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 38
  • Beginner 14
  • Intermediate 15
  • Advanced 9
DURATION
  • Hours 261
  • Days 44
  • Weeks 8
  • 3 months 5
  • 6 months 8
  • 9 months 4
  • Year(s) 16
CHARACTERISTICS
  • Intensive 8
  • Practical course / Workshop 58
  • Seminar 4
  • Nationally recognised qualification 1
-- Select --
1 - 20 of 451 results
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone techniques, customer’s needs, Listening Skills...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Reception Academy
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Communication Skills, Persuasion Skills, Telephone Skills...

  • Course
  • Online
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£20
MLP Training
Turn Phone Calls Into Orders, Sales and Prospects

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Sales calls, Action plan, Listening Skills...

  • Short course
  • Intermediate
  • (Northern Manchester)
  • 1 Day
  • 11 October 2017
Requirements
  • This course is for residents in England
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£375
+ VAT
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Communication Training, Time management...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Handling Customer Complains, Call Centre, Telephone Conversations...

  • Course
  • Beginner
  • Online
  • Flexible
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£49 £24

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Crawley
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Customer Service Skills, Call Centre, Influencing Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Negotiation Skills, Call Centre, Persuasion Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Persuasion Skills, Customer Care, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Persuasion Skills, Negotiation Skills, Call Centre...

  • Training
  • East Grinstead
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Service Skills, Call Centre, Negotiation Skills...

  • Course
  • London
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Influencing Skills, Persuasion Skills, Customer Care...

  • Short course
  • Inhouse
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Care, Customer Service Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...phone and how to use it to influence • Control a call and gain information • Question and listen effectively • Manage a difficult situation assertively... Learn about: Customer Service Skills, Oral Communication, Verbal Skills...

  • Training
  • Birmingham
    and 5 other venues
  • 1 Day
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£245
+ VAT

...by their telephone based personnel. Key Deliverables / Outcomes: Identify and approach the best potential clients Confidently generate quality appointments... Learn about: Negotiation Skills, Customer Care...

  • Short course
  • Henley On Thames
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Price on request