Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
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  • All 440
  • Course 165
  • Short course 119
  • Training 105
  • Further Education 51
STARTING
  • In 30 days 51
  • In 3 months 51
  • In 6 months 51
  • In 9 months 51
  • In 1 year 51
  • In over a year 50
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 33
  • Beginner 13
  • Intermediate 11
  • Advanced 9
DURATION
  • Hours 260
  • Days 43
  • Weeks 8
  • 3 months 4
  • 6 months 8
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  • Year(s) 15
CHARACTERISTICS
  • Intensive 8
  • Practical course / Workshop 55
  • Seminar 4
  • Nationally recognised qualification 1
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1 - 20 of 440 results
dancing lion training & consultancy
Telephone Collections Training - Inhouse course
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Closing Skills, Negotiation Skills, Listening Skills...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone techniques, Telephone Communication, customer’s needs...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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£800
+ VAT
Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Oral Communication, Customer Service Skills, Skills and Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone techniques, Handling Customer Complains, Communication Training...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Conversations, Handling Customer Complains, Dealing With Angry Customers...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£130 £19
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Negotiation Skills, Persuasion Skills, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Distance Learning
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Price on request
Taylor Mason Training

...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Call Handling, Effective Communication, Telephone answering...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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£949
+ VAT
Reception Academy
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Time management, Decision Making, Persuasion Skills...

  • Course
  • Online
  • 1 Day
  • Flexible
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£20

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Customer Service Skills, Influencing Skills...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Customer Service Skills, Call Centre...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...Suitable for anyone who needs to regularly communicate over the telephone and who wants to improve their communication and customer service skills. Telephone... Learn about: Persuasion Skills, Customer Service Skills, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Persuasion Skills, Call Centre, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Service Skills, Influencing Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Taylor Mason Training

...communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls Structure their phone calls Create... Learn about: Call Handling, Customer Service Skills, Customer Care...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Care, Negotiation Skills, Customer Service Skills...

  • Training
  • East Grinstead
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Service Skills, Call Centre, Negotiation Skills...

  • Course
  • London
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request