Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
COURSE TYPE
  • All 435
  • Course 161
  • Short course 120
  • Training 104
  • Further Education 50
STARTING
  • In 30 days 47
  • In 3 months 47
  • In 6 months 47
  • In 9 months 47
  • In 1 year 47
  • In over a year 45
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 30
  • Beginner 12
  • Intermediate 9
  • Advanced 9
DURATION
  • Hours 259
  • Days 41
  • Weeks 8
  • 3 months 4
  • 6 months 8
  • 9 months 4
  • Year(s) 15
CHARACTERISTICS
  • Intensive 6
  • Practical course / Workshop 55
  • Seminar 4
  • Nationally recognised qualification 1
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1 - 20 of 435 results
dancing lion training & consultancy
Telephone Collections Training - Inhouse course
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Persuasion Skills, Telephone Skills, Stress Management...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Skills and Training, Telephone Skills...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Reception Academy
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Customer Service, English Conversation, Difficult People...

  • Course
  • Online
  • 1 Day
  • Flexible
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£20
VAT inc.
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Time management, Negotiation Skills, Telephone techniques...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Internal Customer Service, Telephone Customer Service, Caller And Receiver...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£130 £19
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Crawley
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Price on request

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Care, Persuasion Skills, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Taylor Mason Training

...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone Training Skill, Telephone answering, Telephone Skills...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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£949
+ VAT

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Call Centre, Negotiation Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...Suitable for anyone who needs to regularly communicate over the telephone and who wants to improve their communication and customer service skills. Telephone... Learn about: Customer Service Skills, Call Centre, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Persuasion Skills, Call Centre, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Service Skills, Influencing Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Taylor Mason Training

...communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls Structure their phone calls Create... Learn about: Telephone Skills, Telephone answering...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Persuasion Skills, Customer Care, Call Centre...

  • Training
  • East Grinstead
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Care, Call Centre, Negotiation Skills...

  • Course
  • London
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request