Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
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  • All 433
  • Course 161
  • Short course 119
  • Training 103
  • Further Education 50
STARTING
  • In 30 days 44
  • In 3 months 44
  • In 6 months 44
  • In 9 months 44
  • In 1 year 44
  • In over a year 45
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 29
  • Beginner 11
  • Intermediate 9
  • Advanced 9
DURATION
  • Hours 260
  • Days 40
  • Weeks 8
  • 3 months 4
  • 6 months 8
  • 9 months 4
  • Year(s) 15
CHARACTERISTICS
  • Intensive 5
  • Practical course / Workshop 55
  • Seminar 4
  • Nationally recognised qualification 1
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1 - 20 of 433 results
dancing lion training & consultancy
Telephone Collections Training - Inhouse course
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. Outcomes: ❖staff who treat the customer fairly... Learn about: Collections Management, Stress Management, Stress Management...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Telephone Skills, Skills and Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Quality Seal Emagister EMAGISTER CUM LAUDE
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone techniques, customer’s needs, types of customers...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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Price on request
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone Etiquette, Negotiation Skills, Handling Customer Complains...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Persuasion Skills, Customer Care, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request
Taylor Mason Training

...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone Skills, Telephone Training Skill, Telephone answering...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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£949
+ VAT

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Persuasion Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...Suitable for anyone who needs to regularly communicate over the telephone and who wants to improve their communication and customer service skills. Telephone... Learn about: Customer Service Skills, Persuasion Skills, Influencing Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Call Centre, Persuasion Skills, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Negotiation Skills, Influencing Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Call Centre, Customer Service Skills, Persuasion Skills...

  • Training
  • East Grinstead
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Price on request
Taylor Mason Training

...communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls Structure their phone calls Create... Learn about: Telephone answering, Telephone Skills...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Negotiation Skills, Customer Care, Customer Service Skills...

  • Course
  • London
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Negotiation Skills, Customer Care, Persuasion Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Inhouse
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Price on request