Telephone Skills courses

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  • Telephone Skills
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  • £3,000
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SUBJECT AREA
COURSE TYPE
  • All 441
  • Course 165
  • Short course 119
  • Training 105
  • Further Education 52
STARTING
  • In 30 days 50
  • In 3 months 51
  • In 6 months 51
  • In 9 months 51
  • In 1 year 51
  • In over a year 51
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 33
  • Beginner 12
  • Intermediate 12
  • Advanced 9
DURATION
  • Hours 261
  • Days 43
  • Weeks 8
  • 3 months 4
  • 6 months 8
  • 9 months 4
  • Year(s) 15
CHARACTERISTICS
  • Intensive 8
  • Practical course / Workshop 56
  • Seminar 4
  • Nationally recognised qualification 1
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1 - 20 of 441 results
Taylor Mason Training

...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Effective Communication, Customer Service Skills, Communication Training...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
dancing lion training & consultancy
Telephone Collections Training - Inhouse course
3 opinions
dancing lion training & consultancy

...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Stress Management, Persuasion Skills, Telephone Skills...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
Quality Seal Emagister EMAGISTER CUM LAUDE
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Essential Telephone Techniques, types of customers, Telephone techniques...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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£800
+ VAT
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone Etiquette, Communication Training, Customer Care...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Handling Customer Complains, Customer Service, Telephone Customer Service...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£130 £19
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Taylor Mason Training

...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone Training Skill, Improve Communication, Call Handling...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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£949
+ VAT

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Persuasion Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Call Centre, Influencing Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...Suitable for anyone who needs to regularly communicate over the telephone and who wants to improve their communication and customer service skills. Telephone... Learn about: Influencing Skills, Customer Service Skills, Call Centre...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Persuasion Skills, Negotiation Skills, Customer Care...

  • Short course
  • Inhouse
  • 1 Day
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Price on request
Taylor Mason Training

...communication tool Understand the differences between tone and words Deliver professional yet warm telephone calls Structure their phone calls Create... Learn about: Customer Service Skills, Customer Care, Call Handling...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Persuasion Skills, Customer Service Skills, Call Centre...

  • Training
  • East Grinstead
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Negotiation Skills, Customer Care, Customer Service Skills...

  • Course
  • London
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Negotiation Skills, Customer Service Skills, Persuasion Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request