Telephone Skills courses

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  • Telephone Skills
METHOD AND LOCATION
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PRICE
  • £3,000
  • £2,000
  • £1,000
  • £500
  • £200
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SUBJECT AREA
COURSE TYPE
  • All 445
  • Course 169
  • Short course 120
  • Training 105
  • Further Education 51
STARTING
  • In 30 days 55
  • In 3 months 58
  • In 6 months 58
  • In 9 months 58
  • In 1 year 58
  • In over a year 56
AIMED AT
  • Anyone 19
  • Professionals 8
  • Companies 7
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 35
  • Beginner 13
  • Intermediate 13
  • Advanced 9
DURATION
  • Hours 261
  • Days 44
  • Weeks 8
  • 3 months 4
  • 6 months 8
  • 9 months 4
  • Year(s) 16
CHARACTERISTICS
  • Intensive 8
  • Practical course / Workshop 58
  • Seminar 4
  • Nationally recognised qualification 1
-- Select --
1 - 20 of 445 results
Stand & Deliver

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Essential Telephone Techniques, Telephone techniques, Telephone Communication...

  • Short course
  • Inhouse
  • Flexible
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£800
+ VAT
Results Driven Group

...The course looks at the different forms of communication and demonstrates how important it is to be fully competent on the telephone. The techniques discussed... Learn about: Telephone Skills, Communication Training...

  • Course
  • Inhouse
  • Flexible
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Price on request
Reception Academy
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Customer Service, English Conversation, Problem Solving...

  • Course
  • Online
  • 1 Day
  • Flexible
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£20
Results Driven Group

...an authentic dialogue through ‘humanising the conversation’ • Engaging people through intelligent questioning • Getting to the point by creating value... Learn about: Confidence Training, Telephone Skills...

  • Course
  • Inhouse
  • Flexible
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Price on request
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Handling Customer Complains, Time management, Communication Training...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£275 £28
+ VAT
1 Training
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Caller And Receiver, Telephone Customer Service, Internal Customer Service...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£130 £19
+ VAT

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Exeter
  • 1 Day
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£150
+ VAT

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills...

  • Course
  • Crawley
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Inhouse
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Persuasion Skills, Negotiation Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request
Telephone Skills - Inhouse course Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Call Centre, Influencing Skills, Customer Service Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.
Results Driven Group

...call centres, help desks etc. The Programme Topic Areas are: • Why customer service matters • When you were a customer • What is different about good service?... Learn about: Telephone Skills, Customer Service...

  • Course
  • Inhouse
  • Flexible
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Price on request

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Persuasion Skills, Negotiation Skills, Call Centre...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Short course
  • Inhouse
  • 1 Day
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Price on request

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Negotiation Skills, Customer Service Skills, Call Centre...

  • Training
  • East Grinstead
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Price on request

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Care, Call Centre, Negotiation Skills...

  • Course
  • London
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Price on request

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Negotiation Skills, Persuasion Skills, Customer Care...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle...

  • Short course
  • Sittingbourne
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Price on request

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre...

  • Short course
  • Cambridge
  • 1 Day
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Price on request

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Call Centre, Influencing Skills, Customer Care...

  • Short course
  • Inhouse
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Price on request

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request