Telephone Skills Courses
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Telephone Skills
West End Training
Telephone Skills Course A half-day course. Topics Include: Telephone Systems Telephone Etiquette Customer Care Customer... - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control...
(Telephone Skills Course in )
£ On request
Telephone Skills
Alpha Training
Telephone Skills Course contents Creating a Professional Image on the Telephone Understanding how customers form... to build a relationship with the caller Techniques to improve your telephone voice Dealing with Difficult Callers Resolving...
(Telephone Skills Course in )
£ On request
Telephone Skills
Alpha Training
Course contents Creating a Professional Image on the Telephone Understanding how customers form their impressions First... a relationship with the caller Techniques to improve your telephone voice Dealing with Difficult Callers Resolving complaints and problems...
(Telephone Skills Course in )
£ On request
Telephone skills
Speak First
Telephone skills Details Max number of participants: 6 Duration: Half-day or full day Available as: In-company course Benefits • Build rapport effortlessly on the telephone • Know how to manage conflict and take difficult behaviour in your stride...
(Telephone Skills Course in )
£ On request
Professional Telephone Skills
The Training Bank
Professional Telephone Skills Delegates will learn The importance of customer care How to project a positive, confident and professional image over the telephone The importance of first impressions How to build rapport How to guide and control...
(Telephone Skills Course in Hertfordshire)
£235 + VAT
Telephone Skills
Major Training Ltd
First Impressions: Why they are important and how to make a good first impression on the telephone. Voice and Language: Key elements of the effective use of Voice and Language when communicating by telephone. Positive Communication: Using...
(Telephone Skills Training in London)
£495 + VAT
Professional Telephone Skills
Partners in Business
Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for our... positively Developing your skills Practicing your telephone skills Making an action plan DELEGATE NUMBERS Our...
(Telephone Skills Course in Middlesex)
Course
- in Northwood
- Inhouse
- 1 Day
£ On request
Professional Telephone Skills
Partners in Business
Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for our... positively Developing your skills Practicing your telephone skills Making an action plan DELEGATE NUMBERS Our...
(Telephone Skills Course in )
£ On request
Professional Telephone Skills
focus4training
Professional Telephone Skills - 1 Day Course The telephone is the most familiar piece of technology in the workplace... the right impression and getting your message across. Course Aims: Professional Telephone Skills training course will enable...
(Telephone Skills Course in Leicestershire)
£125 + VAT
Selling over the telephone
Presentations for you
Selling over the telephone 1-Day This programme focuses on the problems and effective use of the telephone. Telephone... telephone process and gaining minor and major levels of commitment during the call. The day ends with looking at gaining agreement...
(Telephone Skills Course in Surrey)
£ On request
Telephone Technique
GBC Learning & Development
Telephone Technique Designed for staff who would like to improve their telephone skills, particualrly those who use the telephone as an important part of their job. ************************************** During the course you will learn: · Improved...
(Telephone Skills Training in Surrey)
Training
- in Guildford
- Inhouse
- 1 Day
£295 + VAT
Telephone Technique
GBC Learning & Development
Telephone Technique Designed for staff who would like to improve their telephone skills, particualrly those who use the telephone as an important part of their job. ************************************** During the course you will learn: · Improved...
(Telephone Skills Training in London)
£295 + VAT
Customer Focus On The Telephone
WWP Training Limited
Course suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone...
(Telephone Skills Course in London)
£420 + VAT
Call Centre Skills
Bright Methods
the course session: Telephone service fundamentals Good telephone service Attitude and interpersonal skills Greeting customers Effective...
(Telephone Skills Course in Avon)
£250 + VAT
Communication Skills
Alpha Training
This course is designed for those in administrative roles who want to improve their communication skills. The course looks at both written and face-to-face communication. Course contents Communication What is it? Why does communication breakdown...
(Telephone Skills Course in )
£ On request
Effective Telephone Selling
WWP Training Limited
Course objectives: On completion of this programme you will be able to: -Understand the role of the telephone in selling -Use the telephone during professional customer relationship management -Communicate your message successfully -Create a good...
(Telephone Skills Course in Berkshire)
£900 + VAT
Customer Focus On The Telephone
WWP Training Limited
Course suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone...
(Telephone Skills Course in Berkshire)
£420 + VAT
Professional Telephone Techniques
Reed Learning
An unhappy customer whose problem is solved professionally by a skilled telephone operator can be turned in to your most profitable advocate. The course teaches all those working with the telephone how to use listening techniques to understand...
(Telephone Skills Course in London)
£499 + VAT
Excellent Customer Care Skills Training Course
Ripley Training
Customer Care Skills We all experience customer service, without even realising it. The only time you're likely to notice... on your inherent people skills. Using insights from the world or psychology, we provide people with the practical tools...
(Telephone Skills Course in West Yorkshire)
£350 + VAT
Telephone Today
Advanced Training
Telephone today Features Incoming and outgoing calls handled in depth Enquiries/Queries - creating the right impression - proven sequence for answering the telephone - powerful communication techniques - how to sell an idea - building confidence...
(Telephone Skills Workshop in )
£ On request
Other subject areas related to Telephone Skills Courses:
