-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters (1)
Telephone Skills courses
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Communication Skills, Customer satisfaction, Customer Manager...
- Course
- Online
- Different dates available
...Service Basics Customer Service and Retention Templates 04:00:00 Customer Service & Retention Checklist 04:00:00 Customer Service Checklist 04:00:00 Mock Exam Mock... Learn about: Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration... Learn about: Sales Training, Television Directing, Telephone answering...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...(or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques... Learn about: Assertiveness Training, Client Management, Anger Management...
- Course
- Sheffield
- 1 Day
...And there's the problem Your potential customers are now receiving more calls than ever before, trying to sell them everything from advertising space...
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...build relationships and communicate more effectively. Anyone who needs to improve on the way they communicate with others i.e. friends, colleagues or clients...
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...
- Training
- Northampton
- 1 Day
...The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing...
- Course
- Washingtonand2 other venues
- Newcastle Upon Tyne,
- 2 Days
...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...
- Course
- London
- 1 Day
...creating user satisfaction, and developing a reputation for outstanding IT helpdesk customer care. Key Topics: Why technical skills aren’t enough to assure...
-
Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | →
-
Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | →
- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate...
...Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate...
-
Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
-
Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- Short course
- Harpenden
- 1 Day
...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Short course
- Inhouse
- 1 Day
...employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...
- Course
- Winchfield
...Team Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their operational workload. Call Centre...
- Training
- (Coventry)
...outbound Telesales operators, anyone who is making outbound calls who's objective it is to turn leads into prospects Cold Calling For Chickens Course...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Verbal Communication, Effective Communication, Customer Care...
- Course
- Sandbach
- Advanced
- 2 Days
...(and personal) contact, with both trade and internal customers. Those whose daily role concerns ongoing intensive telephone (and personal) contact...
- Course
- Bath
- 3 Days
...plan, install, configure, administrate or support VoIP products and networks. The Voice over IP course is designed for staff who will evaluate...
- Training
- (Isle Of Wight)
...critical success factors and at Performance in People we know how to help organisations get the best from their people. Structured scripts are fine...
-
A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
← | →
- NVQ
- (On Site)
- 6 Months
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
-
A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
← | →
- Course
- Harpenden
- 3 Days
...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...