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Telephone Skills courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Retention Strategy, Customer Manager, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...material are all included in the course fee. Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques... Learn about: Customer Service, Sales Techniques, Sales Promotion...
- Course
- Online
- Intermediate
- Different dates available
...you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Verbal Communication, Communication techniques, Voice Mail...
- Training
- Londonandanother venue.
- London
...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- City Of London
- Beginner
- September
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Stakeholder Management, Relationship Building, Learning the Language...
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Stakeholder Management, Relationship Building, Learning the Language...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- Online
- Beginner
- Different dates available
...you’ll discover the importance and necessity of diversity and ethics within counselling skills. Ensuring that people feel comfortable and safe to express themselves... Learn about: Counselling interactions, Body Language...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- City Of London
- Different dates available
- 1 Day
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Corporate Communications, Confidence Training, Assertiveness Training...
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Corporate Communications, Confidence Training, Assertiveness Training...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Receptionist Training, Communication Skills, IT Management...
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Receptionist Training, Communication Skills, IT Management...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Call Centre, Time management, Telephone management...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Call Centre, Time management, Telephone management...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Online
- Different dates available
...that they are equipped to answer questions and overcome objections and ultimately close the deal. By studying this course you will gain practical skills... Learn about: Call Centre, Confidence Training, IT Management...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Assertive Behaviour, Telephone Skills, Corporate Communications...
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Assertive Behaviour, Telephone Skills, Corporate Communications...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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- Course
- Online
- Beginner
- Different dates available
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Hotel Management, Hotel procedures, Telephone Skills...
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Hotel Management, Hotel procedures, Telephone Skills...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Call Handling, Coaching Skills, Communication Skills...
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Call Handling, Coaching Skills, Communication Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Communication Training, Communication Skills, Confidence Training...
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Communication Training, Communication Skills, Confidence Training...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Online
- Intermediate
...material are all included in the course fee. Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques... Learn about: Telephone Skills, Call Centre Training, Course organisation...
- Course
- Distance Learning
...Plan the call. Make and control the call. Gain proof of payment intentions. Weigh up whether you are being manipulated. Maintain good customer relations...
- Course
- Distance Learning
...there is a temptation to forget how important it is to approach every call with care and thought.has been produced in conjunction with our video Making...
- Short course
- Horsham
- 1 Day
...Overview This course will help people who use the telephone to learn more about how to communicate more effectively, how to avoid stress and how to...
- BTEC
- Distance Learning
- 12 Weeks
...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved...
- Course
- Online
...Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Dealing With Angry Customers, Call Centre, Telephone Conversations...
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The course was very well structured and the tutors were supportive.
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- Course
- Online
- Intermediate
- 48 Weeks
...your ability to persuade, and techniques to personalize each sales call. • Build trust and respect with customers and colleagues. • Warm up your sales... Learn about: Communication Skills, Sales and marketing, Sales Marketing...
...your ability to persuade, and techniques to personalize each sales call. • Build trust and respect with customers and colleagues. • Warm up your sales... Learn about: Communication Skills, Sales and marketing, Sales Marketing...
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The course was very well structured and the tutors were supportive.
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
...What Will Students Learn • The nuances of body language and verbal skills. • Aspects of verbal communication such as tone, cadence, and pitch... Learn about: Customer Care, Call Center Training, Customer Service Skills...
...What Will Students Learn • The nuances of body language and verbal skills. • Aspects of verbal communication such as tone, cadence, and pitch... Learn about: Customer Care, Call Center Training, Customer Service Skills...
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Thank you
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I had the best experience.
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- Course
- London
- 1 Day
...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone Skills, Influencing Skills, Call Handling...