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Homepage › Personal Development Courses › Communication Skills Courses › Telephone Skills Courses

Telephone Skills Courses

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  Effective Telesales Skills Page Training Effective Telesales This dynamic and popular course enables delegates to develop their telephone selling skills and self... to build and develop a confident telephone manner to break through the barriers that block the path to an appointment or sale...
Workshop
  • Distance
  • 1 Day
£199 + VAT Discount
+ information    
  Developing Effective Telephone Skills Hemsley Fraser Effective Telephone Communication Doing business on the telephone Creating the right impression Exceeding customer... Personal Development Refining your telephone manner - developing a welcoming style Formulating a personal action plan... (Telephone Skills Course in London)
Course
  • in London
  • 1 Day
£529 + VAT
+ information    
  Telephone Sales Activa Training Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real... (Telephone Skills Course in London)
Course
  • in London
  • 1 Day
£229 + VAT
+ information    
  Receptionist Skills ABC Training Solutions Ltd and body language. Communication Exercise around communication, what it is and why it is misinterpreted between people Telephone Excellence Discussion centred on the telephone as a tool to develop customer service excellence. Discussion and activities... (Telephone Skills Course in )
Course
  • Inhouse
  • 1 Day
£690 + VAT
+ information    
  Successful Telephone Techniques In-Comm Successful Telephone Techniques 1 Day Training Course The course has been specially designed to develop verbal communication skills and to enable employees who have to handle telephone calls to create a professional image of the company by handling... (Telephone Skills Course in West Midlands)
Course
  • in Aldridge
  • Inhouse
  • 1 Day
£ On request
+ information    
  Excellence in Customer Service and Communication Skills CEPNW Chamber of Commerce Date: 18/09/2008 Excellence in Customer Service and Communication Skills Venue: The Grosvenor Pulford or St David's Park... communication skills are a vital part of this. This seminar reviews the impact of poor service and shows how organisations... (Telephone Skills Training in Cheshire)
Training
  • in Chester
  • 7 Hours
£195 + VAT
+ information    
  Excellence in Customer Service and Communication Skills CEPNW Chamber of Commerce Date: 18/09/2008 Excellence in Customer Service and Communication Skills Venue: The Grosvenor Pulford or St David's Park... communication skills are a vital part of this. This seminar reviews the impact of poor service and shows how organisations... (Telephone Skills Training in )
Training
  • 7 Hours
£195 + VAT
+ information    
  Telephone Sales Activa Training Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real... (Telephone Skills Course in Berkshire)
Course
  • in Slough,
  • 1 Day
£229 + VAT
+ information    
  Telephone Sales Activa Training Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real... (Telephone Skills Course in Buckinghamshire)
Course
  • in Aylesbury
  • 1 Day
£229 + VAT
+ information    
  Effective Communication on the Phone Clearer Thoughts to explore these concepts in a safe environment. Recommended for This course is designed for any staff who use the telephone... presented by using the 'phone · Explore their personal telephone manner · Recognise appropriate language to use on the telephone... (Telephone Skills Course in )
Course
  • Inhouse
  • 1 Day
£ On request
+ information    
  Advanced telesales A&P Sales Improvement Advanced telesales What will they learn? · Why do people buy · Creating a good first impression · Better planning and preparation for calls · The ideal methods of handling objections · Quicker and better closing · Recognise the different types of cli... (Telephone Skills Course in London)
Course
  • in Croydon
  • 1 Day
£ On request
+ information    
  Telesales introduction A&P Sales Improvement Telesales introduction Who should attend? · New recruits to telesales · Staff that are new to sales · Secretaries and PAs · Customer service staff · Managers in a client-facing role What will they learn? · Why do people buy · Creating a good first im... (Telephone Skills Course in London)
Course
  • in Croydon
  • 1 Day
£ On request
+ information    
  Telemarketing Transcend Group Telemarketing The application of best practice in telemarketing is becoming increasingly important with the burgeoning trend towards distance selling and centralised customer service. Whether the customer and prospect interaction is carried out by a...
Workshop
  • Distance
  • Inhouse
  • 1 Day
£550 + VAT
+ information    
  Call control with confidence The In-House Training Company telephone training course that you prepared and tutored for my Customer Services Department. The content was well received... of the new professionalism... and it has made a big difference. Given the success of the proactive telephone selling course you... (Telephone Skills Course in Hertfordshire)
Course
  • in Harpenden
  • Inhouse
  • 1 Day
£ On request
+ information    
  Cold Calling for Cowards GBC Learning & Development Cold Calling for Cowards YOU WILL LEARN: To make the telephone a medium for success About communication challenges – making... a positive attitude This is an intensely practical course so telephone recording plays a key part. Details: Duration: 1 Day... (Telephone Skills Training in Surrey)
Training
  • in Guildford
  • 1 Day
£295 + VAT
+ information    
  Call Handling Level 3 Rewards TRC Call Handling Level 3 The Call Handling Scottish Vocational Qualification Level 3 is a work based qualification for individuals working in call centres and in work environments where the use of telephones constitutes a significant proportion of activ...
Course
  • Distance
  • 12 Months
£ On request
+ information    
  Call centre management The In-House Training Company to take the opportunity to thank you for the recent telephone training course that you prepared and tutored for my Customer... the success of the proactive telephone selling course you prepared and ran for me a few years ago ... I just knew... (Telephone Skills Course in Hertfordshire)
Course
  • in Harpenden
  • Inhouse
  • 3 Days
£ On request
+ information    
  Cold Calling for Cowards GBC Learning & Development Cold Calling for Cowards YOU WILL LEARN: To make the telephone a medium for success About communication challenges – making... a positive attitude This is an intensely practical course so telephone recording plays a key part. Details: Duration: 1 Day... (Telephone Skills Training in London)
Training
  • in London
  • 1 Day
£295 + VAT
+ information    
  Excellent Customer Service H2 Training & Consultancy actively, even when on the telephone. Identifying and dealing with different customer types – Developing an understanding... communication – Assessing the importance of using good communication skills to forge positive customer relationships, and considering... (Telephone Skills Course in London)
Course
  • in London
  • Inhouse
  • 1 Day
£295 + VAT
+ information    
  Excellent Customer Service for Contact Centre Staff Tattersall Training with customer on the telephone Respond effectively to diverse groups of customers Remain resourceful when working under pressure Deal effectively with difficult situations on the telephone Repond appropriately to abusive or threatening language... (Telephone Skills Course in London)
Course
  • in London
  • 2 Days
£ On request
+ information    
 
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