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Telephone Skills courses
- Short course
- Online
- Intermediate
- Different dates available
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer Care...
- Course
- Online
- Different dates available
...you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies... Learn about: Defining Buying Motives, Call Centre, Getting Beyond the Gate Keeper...
- Short course
- Online
- Intermediate
- Different dates available
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Best Practice, Call Centre...
- Training
- London
- Advanced
- 1 Day
...The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help each delegate... Learn about: Incoming Calls, Telesales Structure, Gathering Information...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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- Training
- London
- 1 Day
...and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied...
...and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
- NVQ
- Distance Learning
- 6 Months
...The Contact Centre Operations NVQ is ideal for anyone who works within a contact centre. It provides certification for a broad range of customer service...
- Course
- Online
- Intermediate
- Different dates available
...to make your business grow and develop. On receiving your request an academic officer from the course will call you to explain everything about the course... Learn about: Personal Development, Customer Service Checklist, Effective Management...
- Course
- Online
- Intermediate
- Different dates available
...location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration... Learn about: Sales Training, Telephone answering, Telephone management...
- Course
- Online
- Different dates available
- 1 Year
...A call centre agent is a person who handles incoming or outgoing customer calls for a business . The course helps you to train your agent so that... Learn about: Out of Voice Mail Jail, Communication Training, Communication techniques...
- NVQ
- Online
- Different dates available
- 1 Year
...Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling... Learn about: Telephone Skills...
- Course
- Distance Learning
...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...
- Course
- London
...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues...
- Short course
- Online
- Different dates available
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Sales Management, Sales Trends, Sales Training...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Communication Skills, Selling skills, Customer Care...
- Short course
- Online
- Intermediate
- Different dates available
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Retention Strategy, Customer Care Skills, Customer satisfaction...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Excellent Customer Care, Customer relationship, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: First Impressions, Best Practice, Call Centre...
- Course
- Online
- Different dates available
...it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient... Learn about: Communication Training, Customer Service...
- Course
- Online
- Different dates available
...Service Basics Customer Service and Retention Templates 04:00:00 Customer Service & Retention Checklist 04:00:00 Customer Service Checklist 04:00:00 Mock Exam Mock... Learn about: Customer Service...
- Course
- Online
- Different dates available
...in this course to help improve the role of your business’ customer services. On receiving your request an academic officer from the course will call you... Learn about: Key Steps, Speaking Like a Star, Types of Questions...
- Course
- Online
- Intermediate
- Different dates available
...you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Cold and Warm Calls, Voice Mail, Warm Calls...
- Course
- Online
- Intermediate
- Different dates available
...material are all included in the course fee. Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques... Learn about: Call Handling, Sales Training, Sales Promotion...