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Telephone Skills courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Handling Complaints, Call Centre, First Impressions...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer Service, Customer Care, Customer Retention...
- Course
- London
...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues...
- Course
- London
...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone...
- Course
- Sandbach
- 2 Days
...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Course
- Distance Learning
...amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department...
- Course
- Online
...amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department...
- NVQ
- Online
- Different dates available
- 1 Year
...you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students...
- Course
- Online
- Intermediate
- Different dates available
...Progress through the six hours of course content to learn all you need to know about consistently achieving sales on the telephone. Start with an introduction... Learn about: Sales Training...
- Course
- Inhouse
- 1 Day
...image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation...
- Short course
- Inhouse
- 1 Day
...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...
- Short course
- (3 More London Riverside)
- 1 Day
...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...
- Short course
- Inhouse
- 1 Day
...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...
- Training
- Inhouse
...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call...
- Vocational qualification
- Southampton
...This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed...
- Course
- Inhouse
- 1 Day
...powerful communication techniques - how to sell an idea - building confidence. Getting clients enthusiastic about products/services Preparation...
- Short course
- Birmingham
- 1 Day
...the telephone when receiving income and making calls.By the end of this course candidates will be able to:- Describe how to make a positive first impression...
- Short course
- London
- 1 Day
...or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray reflects the professionalism of your organisation...
- Training
- Inhouse
- 2 Days
...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...
- Training
- Inhouse
- Advanced
- 2 Days
...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...