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Telephone Skills courses
- Training
- Inhouse
- 2 Days
...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...
- Training
- Inhouse
- Advanced
- 2 Days
...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...
- Short course
- Inhouse
- 1 Day
...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...
- Short course
- (3 More London Riverside)
- 1 Day
...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...
- Course
- Windsor
- 2 Days
...skills you'll need to promote your organisation's products or services. You will also be shown how to deal with objections and turn complaints into opportunities...
- Course
- Inhouse
- 1 Day
...Getting appointments by telephone Features Finding the Business · generating prospect lists · pre-qualifying prospects. Knowing What To Say · using the...
- Course
- Inhouse
- 2 Days
...· maximising business by selling up and across the range · building lasting relationships. Outgoing Calls · planning the day and preparing each call ·...
- Short course
- Sandbach
- 1 Day
...A measure of the efficiency of the credit department directly related to speed of collection, and its effect on the business. The Ideal Credit Controller...
- Course
- Salford
- 1 Day
...group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone...
- Short course
- Inhouse
- 1 Day
...Read and interpret body language signals and use them to enhance your communication skills. Suitable for: Anyone Anyone 1-Day Course Introducing Principles...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Short course
- Exeter
- 1 Day
...internal, external and potential. Suitable for: The audience for this course is for anyone who has to deal with customers face to face or on the telephone...
- Short course
- Birmingham
- 1 Day
...influencing and negotiation as skills that work differently for each individual.Lets face it there are times when all of us need to get other people...
- Course
- London
...Problem Solve Communicate Set Monitoring Levels Achieve Measurable Results... Learn about: Skills and Training...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Course
- Inhouse
...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...
- Course
- Online
- Intermediate
- Different dates available
...This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer Service Skills, Customer Service, Customer satisfaction...
- Course
- Sandbach
...and Objectives Introduction and 'Icebreaker'. An opportunity to share your current level of experience and knowledge regarding CUSTOMER CARE and to...