Telephone Skills Courses Cheshire

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  • Telephone Skills
  • Classroom-based in Cheshire
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England 223
Cheshire 14
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SUBJECT AREA
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  • Hours 10
  • Days 3
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CHARACTERISTICS
  • Practical course / Workshop 5
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14 results

...The telephone is still one of the most important tools of business. Frequently, it is also the first contact that people have with your organisation... Learn about: Customer Care, Customer Service Skills...

  • Training
  • Warrington
  • 1 Day
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...Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises tutor led discussions, syndicate exercises, optional role-play and the production of recommended service standards and a personal action plan by each delegate. Suitable for: Anyone... Learn about: Customer Care, Negotiation Skills, Influencing Skills...

  • Training
  • Chester
  • 1 Day
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£195
+ VAT

... for: This particular workshop has been designed to address the needs of those whose daily role is intensive telephone customer (trade or consumer) contact, in order to maximise CASH FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...

  • Course
  • Sandbach
  • 2 Days
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...This comprehensive course will help delegates to develop the skills and attitudes they need in order to deliver quality service in the front line. Suitable for: Telephone receptionists, call-centre advisors and all front office staff that receive inbound calls... Learn about: Customer Service Skills, Call Centre...

  • Short course
  • Nantwich
  • 1 Day
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.... This could be a receptionist, a credit controller or a manager. If you want to increase customer satisfaction and telephone efficiency this 1 day course is for... Learn about: Customer Service Skills...

  • Training
  • Stockport
  • 1 Day
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£175
VAT inc.

...Training is delivered to as many staff members who will need it. Duration Dependent on numbers... Learn about: Customer Service Skills, Customer Care...

  • Training
  • Chester
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...A typical dissatisfied customer will tell 8-10 people about their problem. West Cheshire College can help you excel in this area. Training your staff... Learn about: Customer Care, Customer Service Skills...

  • Vocational qualification
  • Chester
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...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed... Learn about: Customer Service Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Sandbach
  • 1 Day
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...This dynamic and popular course enables delegates to develop their telephone selling skills and self-confidence in order to increase call to order ratios, overcome "brush offs" and convert leads in to sales. Suitable for: Anyone responsible for making outbound, or handling inbound, telesales calls...

  • Short course
  • Nantwich
  • 1 Day
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...Date: 18/09/2008 Excellence in Customer Service and Communication Skills Venue: The Chamber of Commerce, Chester. CH1 4RW Time: 9:30am - 4:30pm... Learn about: Customer Service Skills, Customer Care, Negotiation Skills...

  • Training
  • Chester
  • 7 hours of class
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£195
+ VAT

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer service effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current customer service strategies and methods. Suitable... Learn about: Customer Care...

  • Course
  • Sandbach
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Call Centre course in Sandbach CCS Training Services

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer support and increase business. Also benefits your most experienced team players by giving them an opportunity to review and enhance their call centre strategies and methods. Suitable... Learn about: Call Centre...

  • Course
  • Sandbach
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..., customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers... Learn about: Call Centre...

  • Course
  • Advanced
  • Sandbach
  • 2 Days
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... - in particular, customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Those whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers... Learn about: Customer Care...

  • Course
  • Advanced
  • Sandbach
  • 2 Days
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