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Telephone Skills Courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Telephone answering, Communication Skills, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service, Customer satisfaction, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Handling Complaints, Call Centre, Correct Vocabulary...
- Training
- Manchester
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Sales Process, Company Image, Buying Signals...
- Course
- Salford
- 1 Day
...A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and...
- Course
- Manchesterand4 other venues
- Birmingham, Nottingham, Bristol, Cardiff
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer relationship, Customer Care, Excellent Customer Care...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Speaking Like a Star, Call Centre, Key Steps...
- Course
- Online
- Intermediate
- Different dates available
...Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management. The knowledge and skills you could learn from this Certificate in Customer Service... Learn about: Customer Service Checklist, Effective Management, Customer Service...
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