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Telephone Skills Courses Hampshire
- Course
- Winchfield
...By the end of the workshop participants will be able to: Gain flexibility in their leadership style. Develop their listening and observation skills. Learn skills to enable them to monitor and develop individual and team performance. Improve their ability to cope under pressure. Suitable for:...
- Training
- Isle Of Wight
... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical...
- Training
- Southamptonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher...
- Vocational qualification
- Southampton
...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Types of Questions, Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management. The knowledge and skills you could learn from this Certificate in Customer Service... Learn about: Customer Service Skills, Effective Management, Customer Service...
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