Telephone Skills Courses Hampshire

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Hampshire
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
England 223
Hampshire 16
Town/City
PRICE
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 16
  • Course 7
  • Training 5
  • Short course 3
  • Further Education 1
DURATION
  • Hours 7
  • Days 2
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
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16 results

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Persuasion Skills, Influencing Skills...

  • Training
  • Inhouse in Basingstoke
    and 4 other venues
  • 1 Day
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£295
+ VAT

... buying signals, overcome objections and know when to close. Increase penetration of new accounts, and improve business and value of existing customers. Suitable for those who are required to increase sales through the telephone either to existing or new customers. This programme can be attended by...

  • Course
  • Winchfield
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Price on request

...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls... Learn about: Call Centre, Influencing Skills, Customer Care...

  • Vocational qualification
  • Southampton
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£99
+ VAT

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Customer Care, Persuasion Skills, Negotiation Skills...

  • Short course
  • Basingstoke
    and 7 other venues
  • 1 Day
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£229
+ VAT

.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher... Learn about: Oral Communication, Verbal Skills, Telephone answering...

  • Training
  • Southampton
    and 12 other venues
  • 1 Day
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£200
+ VAT

... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical... Learn about: Customer Service Skills, Call Centre...

  • Training
  • Isle Of Wight
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Price on request

... this by covering the following topics: Understanding what a customer and what customer service is.. (corporately and from your perspective) Key skills of customer... Learn about: Verbal Communication, Effective Communication, Customer Care...

  • Training
  • Hampshire
  • 3 Days
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£150
VAT inc.

...The workshop provides participants with the skills necessary to handle all telephone calls effectively and professionally. Suitable for: It is appropriate for anyone within an organisation who uses the telephone, as callers will judge an entire business on how they are dealt with at all stages... Learn about: Customer Service Skills...

  • Course
  • Winchfield
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Price on request

... finding prospects, discussing the type of information to leave on prospects' voice mail. Suitable for: Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned...

  • Training
  • Basingstoke
    and 8 other venues
  • 1 Day
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£229
+ VAT

...By the end of the workshop participants will be able to: Develop and build upon their rapport building skills. Effectively handle, and overcome, objections. Stay motivated and project a genuine caring attitude. Win customer loyalty and repeat business. Suitable for: This workshop is aimed... Learn about: Call Centre...

  • Course
  • Winchfield
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Price on request

...By the end of the workshop participants will be able to: List the critical success factors in the role of Call Centre Manager. Define the competencies required for Call Handlers. Demonstrate the people management skills required to operate in a call centre environment. Work with business measures... Learn about: Call Centre...

  • Course
  • Winchfield
  • 3 Days
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Price on request

... the reason for the complaint and its solution. Suitable for: This one day complaint handling training day is aimed at staff who are likely to be interacting with customers regularly. This contact could be face to face, telephone, e-mail, or letter... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Winchfield
  • 1 Day
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Price on request

...This one day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. Suitable for: Aimed at all staff who have customer contact... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Winchfield
  • 1 Day
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Price on request

...At the end of the programme, delegates will be able to: Describe the reasons why customers choose the organisation. List the top ten aggravators in customer... Learn about: Customer Service Skills, Customer Care...

  • Course
  • Winchfield
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Price on request

...By the end of the workshop participants will be able to: Manage customer expectation ensuring a positive outcome. Effectively handle difficult situations. Develop structured call handling skills. Win customer loyalty and repeat business. Suitable for: Delegates, who will be from a call centre... Learn about: Call Centre, Customer Care...

  • Course
  • Winchfield
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...By the end of the workshop participants will be able to: Gain flexibility in their leadership style. Develop their listening and observation skills. Learn skills to enable them to monitor and develop individual and team performance. Improve their ability to cope under pressure. Suitable for:... Learn about: Call Centre, Customer Care...

  • Course
  • Winchfield
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Price on request