Telephone Skills Courses London

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in London
METHOD AND LOCATION
  • All 396
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 132
  • Classroom-based 261
England 225
London 64
Town/City
PRICE
  • £3,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 64
  • Training 24
  • Short course 23
  • Course 15
  • Further Education 2
STARTING
  • In 30 days 3
  • In 3 months 4
  • In 6 months 4
  • In 9 months 4
  • In 1 year 4
  • In over a year 4
AIMED AT
  • Anyone 11
  • Professionals 4
  • Companies 3
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 8
  • Beginner 2
  • Intermediate 2
  • Advanced 4
DURATION
  • Hours 54
  • Days 5
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 1
CHARACTERISTICS
  • Intensive 3
  • Practical course / Workshop 10
  • Seminar 1
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1 - 20 of 64 results

...By the end of the course delegates will be able to: Present a professional image of themselves and their company. Communicate confidently and handle calls with courtesy, efficiency and enthusiasm. Demonstrate good listening skills. Manage difficult and aggressive calls. Keep accurate records... Learn about: Customer Care, Persuasion Skills, Customer Service Skills...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request

...The course will enable participants to develop the skills and techniques to use the telephone effectively, confidently and professionally to the ultimate benefit of the organisation. Suitable for: All those who deal with clients (internal or external) by telephone... Learn about: Persuasion Skills, Call Centre, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external... Learn about: Negotiation Skills, Call Centre, Customer Care...

  • Course
  • London
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Price on request

...This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. Suitable for: Anyone who uses the telephone and is written with both the customer and the organisation in mind to maximise service and customer... Learn about: Willingness to participate, Customer Service Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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£245
+ VAT
Customer care and telephone skills course in London The Centre for Strategy and Communication

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills... Learn about: Call Centre, Customer Service Skills, Customer Care...

  • Course
  • London
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£295
+ VAT

...Telephone Selling Skills Overview In order to meet changing consumer demands, companies have to be more flexible in the ways in which customers... Learn about: Negotiation Skills...

  • Short course
  • London
  • 1 Day
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Price on request

...Delegates will learn how to improve their communication, questioning and effectiveness when selling over the telephone. Suitable for: This course is suitable for sales professionals, telesales or call centre operatives to improve their telephone selling... Learn about: Call Centre, Sales Training, Telephone answering...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Influencing Skills, Persuasion Skills...

  • Training
  • Inhouse in Heathrow
    and 4 other venues
  • 1 Day
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£295
+ VAT

... the sale. Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience...

  • Short course
  • 3 More London Riverside
  • 1 Day
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£950
+ VAT

...Who should attend this course? 1. Anyone who deals with customers on the telephone, whether in a sales or a customer service capacity. 2. Anyone who needs an introduction to telephone techniques 3. Anyone who needs a refresher to update them 4. Anyone who is about to take on a new role where... Learn about: Telephone answering, Voice Modulation, Problem Solving...

  • Short course
  • Beginner
  • Enfield
  • 1 Day (3 hours of class)
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£45
VAT exempt

...Selling on the Telephone All you need to know Why attend? Delegates will come away with proven systems to help increase the amount of business...

  • Short course
  • Croydon
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£345
VAT exempt

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Call Centre, Persuasion Skills, Negotiation Skills...

  • Short course
  • West London
    and 7 other venues
  • 1 Day
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£229
+ VAT
Enhance your Telephone Consultations course in London The Medical and Dental Defence Union of Scotland

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills...

  • Course
  • London
    and another venue.
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£90
+ VAT

... and the impression that it can give. Suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray... Learn about: Customer Care, Customer Service Skills, Call Centre...

  • Short course
  • London
  • 1 Day
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£420
+ VAT

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection... Learn about: Effective Communication, Improve Communication, Telephone answering...

  • Training
  • London
    and another venue.
  • 1 Day
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£390
+ VAT

... the skills in the future. Course was interesting and fun." Clair Neal "Very useful, helpful and informative." Ruth Eugene “Very good, very enjoyable, very... Learn about: Persuasion Skills, Negotiation Skills...

  • Short course
  • London
  • 1 Day
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Price on request

...Delegates will learn to boost their communication, rapport-building and questioning skills when providing customer service over the telephone and how to provide it effectively and productively. Suitable for: This course is suitable for new starters and experienced telephone customer service... Learn about: Customer Service Skills, Telephone answering, Effective Communication...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams... Learn about: Customer Care, Customer Service Skills...

  • Training
  • London
    and another venue.
  • 3 hours of class
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£175
+ VAT

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Customer Service Skills, Persuasion Skills...

  • Short course
  • 3 More London Riverside
  • 1 Day
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£155
+ VAT

...: By the end of the course, you will be able to: 1. Understand the benefits of good customer service to yourself, your employer and customers 2. Know the qualities of exceptional customer service personnel 3. Have the verbal skills and confidence to assist telephone customers in a more appropriate way... Learn about: Difficult People, Customer Relationship Management, Customer Care...

  • Short course
  • Beginner
  • Enfield
  • 1 Day (6 hours of class)
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£85
VAT exempt