60

Telephone Skills Courses London

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  • Telephone Skills
  • Classroom-based in London
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PRICE
  • £3,000
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SUBJECT AREA
STARTING
  • In 30 days 3
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DURATION
  • Hours 50
  • Days 5
  • Weeks 0
  • 3 months 0
  • 6 months 0
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  • Year(s) 1
CHARACTERISTICS
  • Intensive 3
  • Practical course / Workshop 10
  • Seminar 1
  • Short course
  • London
  • Intermediate
  • 1 Day

...By the end of the course delegates will be able to: Present a professional image of themselves and their company. Communicate confidently and handle calls with courtesy, efficiency and enthusiasm. Demonstrate good listening skills. Manage difficult and aggressive calls. Keep accurate records... Learn about: Influencing Skills, Customer Care, Negotiation Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...The course will enable participants to develop the skills and techniques to use the telephone effectively, confidently and professionally to the ultimate benefit of the organisation. Suitable for: All those who deal with clients (internal or external) by telephone... Learn about: Call Centre, Persuasion Skills, Negotiation Skills... More


£495
+ VAT
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  • Course
  • London

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external... Learn about: Customer Service Skills, Customer Care, Negotiation Skills... More


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. Suitable for: Anyone who uses the telephone and is written with both the customer and the organisation in mind to maximise service and customer... Learn about: Customer Service Skills, Customer Care, Willingness to participate... More


£245
+ VAT
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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills... Learn about: Customer Service Skills, Call Centre, Customer Care... More


£295
+ VAT
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  • Short course
  • London
  • 1 Day

...Telephone Selling Skills Overview In order to meet changing consumer demands, companies have to be more flexible in the ways in which customers... Learn about: Negotiation Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...Delegates will learn how to improve their communication, questioning and effectiveness when selling over the telephone. Suitable for: This course is suitable for sales professionals, telesales or call centre operatives to improve their telephone selling... Learn about: Call Centre, Sales Training, Call Handling... More


£350
+ VAT
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  • Short course
  • 3 More London Riverside
  • 1 Day

... the sale. Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience... More


£950
+ VAT
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  • Short course
  • Enfield
  • Beginner
  • 3h - 1 Day

...Who should attend this course? 1. Anyone who deals with customers on the telephone, whether in a sales or a customer service capacity. 2. Anyone who needs an introduction to telephone techniques 3. Anyone who needs a refresher to update them 4. Anyone who is about to take on a new role where... Learn about: Communication Skills, Voice Projection, Telephone Skills... More


£45
VAT exempt
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  • Short course
  • Croydon

...Selling on the Telephone All you need to know Why attend? Delegates will come away with proven systems to help increase the amount of business... More


£345
VAT exempt
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  • Short course
  • West London
    and 7 other venues
  • 1 Day

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Customer Care, Customer Service Skills, Call Centre... More


£229
+ VAT
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Enhance your Telephone Consultations course in London
The Medical and Dental Defence Union of Scotland
  • Course
  • London
    and another venue.

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills... More


£90
+ VAT
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  • Short course
  • London
  • 1 Day

... and the impression that it can give. Suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray... Learn about: Customer Care, Call Centre, Customer Service Skills... More


£420
+ VAT
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  • Training
  • London
    and another venue.
  • 1 Day

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection... Learn about: Telephone answering, Persuasion Skills, Improve Communication... More


£390
+ VAT
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  • Short course
  • London
  • 1 Day

... the skills in the future. Course was interesting and fun." Clair Neal "Very useful, helpful and informative." Ruth Eugene “Very good, very enjoyable, very... Learn about: Negotiation Skills, Persuasion Skills... More


Price on request
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  • Training
  • London
    and another venue.
  • 3h

...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams... Learn about: Customer Care, Customer Service Skills... More


£175
+ VAT
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  • Training
  • London
  • 1 Day

...Delegates will learn to boost their communication, rapport-building and questioning skills when providing customer service over the telephone and how to provide it effectively and productively. Suitable for: This course is suitable for new starters and experienced telephone customer service... Learn about: Customer Service Skills, Effective Communication, Customer Care... More


£350
+ VAT
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  • Short course
  • 3 More London Riverside
  • 1 Day

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Customer Service Skills, Persuasion Skills... More


£155
+ VAT
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  • Short course
  • Enfield
  • Beginner
  • 6h - 1 Day

...: By the end of the course, you will be able to: 1. Understand the benefits of good customer service to yourself, your employer and customers 2. Know the qualities of exceptional customer service personnel 3. Have the verbal skills and confidence to assist telephone customers in a more appropriate way... Learn about: Customer Relationship Management, Difficult People, Customer satisfaction... More


£85
VAT exempt
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  • Short course
  • London
    and another venue.
  • 1 Day

...This interactive one-day course will enable you to practise tools, tips and techniques involved in effective telephone communication .Exceeding expectations on the telephone means not only listening to and understanding others, but also being efficient, confident and enthusiastic... Learn about: Call Centre, Customer Service Skills, Influencing Skills... More


£569
VAT inc.
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