Telephone Skills Courses London

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in London
METHOD AND LOCATION
  • All 386
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 258
England 220
London 61
Town/City
PRICE
  • £3,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 61
  • Training 24
  • Short course 22
  • Course 13
  • Further Education 2
STARTING
  • In 30 days 1
  • In 3 months 1
  • In 6 months 1
  • In 9 months 1
  • In 1 year 1
  • In over a year 2
AIMED AT
  • Anyone 11
  • Professionals 4
  • Companies 3
  • Unemployed 2
  • Students 2
LEVEL
  • All levels 8
  • Beginner 2
  • Intermediate 2
  • Advanced 4
DURATION
  • Hours 51
  • Days 5
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 1
CHARACTERISTICS
  • Intensive 3
  • Practical course / Workshop 9
  • Seminar 1
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1 - 20 of 61 results
Taylor Mason Training

...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Telephone Training, Telephone Skills, Telephone answering...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT inc.
Henshall Centre

...and pitch activities Adapting your media pitches to needs and time pressures Fitting your work into the publisher’s cycle... Learn about: Email Pitching, Media Relations, Negotiation Skills...

  • Short course
  • London
  • 1 Day (7 hours of class)
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£395
+ VAT
Taylor Mason Training

...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette.Taylor Mason Training delivers professional and accredited training & development solutions to a wide range of organisations across the spectrum... Learn about: Telephone Skills, Telephone answering...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT

...By the end of the course delegates will be able to: Present a professional image of themselves and their company. Communicate confidently and handle calls with courtesy, efficiency and enthusiasm. Demonstrate good listening skills. Manage difficult and aggressive calls. Keep accurate records... Learn about: Negotiation Skills, Influencing Skills, Customer Care...

  • Short course
  • Intermediate
  • London
  • 1 Day
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Price on request

...The course will enable participants to develop the skills and techniques to use the telephone effectively, confidently and professionally to the ultimate benefit of the organisation. Suitable for: All those who deal with clients (internal or external) by telephone... Learn about: Negotiation Skills, Persuasion Skills, Call Centre...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...

  • Course
  • London
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Price on request
Taylor Mason Training

...By the end of this telephone training, delegates will be able to: Create a positive impression, Understand call structure, Use the correct telephone etiquette, Deal with callers professionally and assertively, Handle difficult situations, understand the differences between tone and words. No... Learn about: Telephone Skills, Telephone answering...

  • Short course
  • Advanced
  • London
  • 1 Day (7 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£295
VAT exempt

...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams... Learn about: Customer Care, Customer Service Skills...

  • Training
  • London
    and another venue.
  • 3 hours of class
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£175
+ VAT

...This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. Suitable for: Anyone who uses the telephone and is written with both the customer and the organisation in mind to maximise service and customer... Learn about: Customer Care, Willingness to participate, Customer Service Skills...

  • Short course
  • Intermediate
  • London
  • 1 Day
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£245
+ VAT
Customer care and telephone skills course in London The Centre for Strategy and Communication

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills... Learn about: Customer Care, Customer Service Skills, Call Centre...

  • Course
  • London
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£295
+ VAT

...This interactive one-day course will enable you to practise tools, tips and techniques involved in effective telephone communication .Exceeding expectations on the telephone means not only listening to and understanding others, but also being efficient, confident and enthusiastic... Learn about: Negotiation Skills, Call Centre, Influencing Skills...

  • Short course
  • London
    and another venue.
  • 1 Day
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£569
VAT inc.

...Telephone Selling Skills Overview In order to meet changing consumer demands, companies have to be more flexible in the ways in which customers... Learn about: Negotiation Skills...

  • Short course
  • London
  • 1 Day
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Price on request

...Delegates will learn how to improve their communication, questioning and effectiveness when selling over the telephone. Suitable for: This course is suitable for sales professionals, telesales or call centre operatives to improve their telephone selling... Learn about: Telephone answering, Call Handling, Sales Training...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Persuasion Skills, Influencing Skills...

  • Training
  • Inhouse in Heathrow
    and 4 other venues
  • 1 Day
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£295
+ VAT

... and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Persuasion Skills, Customer Service Skills, Call Centre...

  • Training
  • Inhouse in London
  • 1 Day
  • 02 January 2030
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£395
+ VAT

... the sale. Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience...

  • Short course
  • 3 More London Riverside
  • 1 Day
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£950
+ VAT

...Who should attend this course? 1. Anyone who deals with customers on the telephone, whether in a sales or a customer service capacity. 2. Anyone who needs an introduction to telephone techniques 3. Anyone who needs a refresher to update them 4. Anyone who is about to take on a new role where... Learn about: Voice Modulation, Telephone Skills, Voice Projection...

  • Short course
  • Beginner
  • Enfield
  • 1 Day (3 hours of class)
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£45
VAT exempt

...Selling on the Telephone All you need to know Why attend? Delegates will come away with proven systems to help increase the amount of business...

  • Short course
  • Croydon
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£345
VAT exempt
Telephone Techniques course in London GBC Learning & Development

...To acquire a confident and friendly. telephone manner. To learn what to say and what NOT to. say. To gain effective listening skills. To deal with awkward situations. To adopt ways of taking and passing on. messages in a professional way. Suitable for: All staff who would like to improve... Learn about: Persuasion Skills, Customer Care, Negotiation Skills...

  • Training
  • London
    and another venue.
  • 1 Day
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£325
+ VAT

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Influencing Skills, Call Centre, Customer Service Skills...

  • Short course
  • West London
    and 7 other venues
  • 1 Day
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£229
+ VAT
Enhance your Telephone Consultations course in London The Medical and Dental Defence Union of Scotland

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills...

  • Course
  • London
    and another venue.
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£90
+ VAT

... to improve their telephone communication skills using state-of-the-art telephone coaching equipment... Learn about: Call Centre, Customer Care...

  • Short course
  • London
  • 1 Day
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£479

...Delegates will learn to boost their communication, rapport-building and questioning skills when providing customer service over the telephone and how to provide it effectively and productively. Suitable for: This course is suitable for new starters and experienced telephone customer service... Learn about: Telephone answering, Customer Care, Effective Communication...

  • Training
  • London
  • 1 Day
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£350
+ VAT