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Telephone Skills Courses Northamptonshire
- Training
- Northampton
...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees...
- Training
- Northampton
- 1 Day
...To gain knowledge and skills on call centre management and employee training. Suitable for: Call centre supervisors, managers, employees and experienced staff need training...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Call Centre, Communication techniques, Out of Voice Mail Jail...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Getting Beyond the Gate Keeper, Customer Service, Case Study...
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