Telephone Skills courses Northern Ireland

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  • Telephone Skills
  • Classroom-based in Northern Ireland
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Northern Ireland 9
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  • Short course 3
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9 results
Doctrina Training & Consultancy Ltd
Call Centre Skills course in Belfast City Doctrina Training & Consultancy Ltd

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Call Centre, Call Centre...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Jul-2017
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£275
VAT exempt
Doctrina Training & Consultancy Ltd

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Team Training, Call Centre Manager, Leadership style...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Jul-2017
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£275
VAT exempt

...To gain knowledge and understanding on telephone sales skills. Suitable for: Anyone...

  • Short course
  • Kells (Northern Ireland)
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Price on request

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations... Learn about: Call Centre, Customer Service Skills...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...which when complete are a recognised qualification. The first qualification is called the Level 2 Certificate in Customer Service . This is a practical... Learn about: Influencing Skills, Persuasion Skills, Call Centre...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80 hours of class
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Price on request

...To gain knowledge and understanding on call centre skills. Suitable for: Anyone... Learn about: Call Centre...

  • Short course
  • Kells (Northern Ireland)
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Price on request

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations... Learn about: Customer Service Skills, Call Centre...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Influencing Skills, Negotiation Skills, Call Centre...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100 hours of class
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Price on request

...To gain knowledge and skills on customer care. Suitable for: Anyone... Learn about: Customer Care...

  • Short course
  • Kells (Northern Ireland)
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Price on request

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Different Personality Types, Telephone Etiquette, Effective Communication...

  • Training
  • Advanced
  • Belfast
    and 6 other venues
  • 1 Day
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£ 201-500
Outbound Telephone Sales course in Belfast Cosensa Learning & Development Ltd

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Telesales Structure, Sales Process...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
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£ 201-500