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Telephone Skills courses Northern Ireland
- NVQ
- Belfast City
...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...
- Course
- Blended in Belfast City
- 80h
...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Team Training, Sales Techniques, Sales Strategy...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Call Centre Skills, Team Training, Telephone techniques...
- NVQ
- Belfast City
...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...
- Course
- Blended in Belfast City
- 100h
...Suitable for: People in Customer Service roles who already have the skill required to pass Level...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre, Team Training, Assistant Call Centre Manager...
- Training
- Belfast
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Telephone Etiquette, Telesales Structure, Overcoming Objections...
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