Telephone Skills courses Northern Ireland

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Northern Ireland
METHOD AND LOCATION
  • All 393
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 131
  • Classroom-based 259
Northern Ireland 9
Area/Region
SUBJECT AREA
COURSE TYPE
  • All 9
  • Short course 3
  • Further Education 2
  • Training 2
  • Course 2
AIMED AT
  • Anyone 4
  • Professionals 2
  • Companies 2
DURATION
  • Hours 7
  • Days 0
  • Weeks 2
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 2
  • Seminar 2
-- Select --
9 results
Doctrina Training & Consultancy Ltd
Call Centre Skills course in Belfast City Doctrina Training & Consultancy Ltd

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Call Centre, Team Training, Enhance performance...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Flexible
Add to comparator
More

£275
VAT exempt
Doctrina Training & Consultancy Ltd

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Leadership style, Assistant Call Centre Manager, Call Centre...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Flexible
Add to comparator
More

£275
VAT exempt

...To gain knowledge and understanding on telephone sales skills. Suitable for: Anyone...

  • Short course
  • Kells (Northern Ireland)
Add to comparator
More

Price on request

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations... Learn about: Customer Service Skills, Call Centre...

  • NVQ
  • Belfast City (Northern Ireland)
Add to comparator
More

Price on request

...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service... Learn about: Customer Care, Negotiation Skills, Persuasion Skills...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80 hours of class
Add to comparator
More

Price on request

...To gain knowledge and understanding on call centre skills. Suitable for: Anyone... Learn about: Call Centre...

  • Short course
  • Kells (Northern Ireland)
Add to comparator
More

Price on request

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations... Learn about: Customer Service Skills, Call Centre...

  • NVQ
  • Belfast City (Northern Ireland)
Add to comparator
More

Price on request

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Customer Care, Persuasion Skills, Negotiation Skills...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100 hours of class
Add to comparator
More

Price on request

...To gain knowledge and skills on customer care. Suitable for: Anyone... Learn about: Customer Care...

  • Short course
  • Kells (Northern Ireland)
Add to comparator
More

Price on request

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Different Personality Types, Interpersonal Skills, Understanding Difficult Behavior...

  • Training
  • Advanced
  • Belfast
    and 6 other venues
  • 1 Day
Add to comparator
More

201-500£
Outbound Telephone Sales course in Belfast Cosensa Learning & Development Ltd

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Buying Signals, Requesting Appointments, Telesales Structure...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
Add to comparator
More

201-500£