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Telephone Skills courses Northern Ireland
- NVQ
- Belfast City
...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...
- Course
- Blended in Belfast City
- 80h
...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales Strategy, Sales Marketing, Sales skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Call Centre, Telephone techniques, Team Training...
- NVQ
- Belfast City
...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...
- Course
- Blended in Belfast City
- 100h
...Suitable for: People in Customer Service roles who already have the skill required to pass Level...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Business Performance, Leadership style, Call Centre...
- Training
- Belfast
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Gathering Information, Requesting Appointments, Buying Signals...
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