Telephone Skills courses Northern Ireland

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  • Telephone Skills
  • Classroom-based in Northern Ireland
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Northern Ireland 9
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9 results
Doctrina Training & Consultancy Ltd
Call Centre Skills course in Belfast City Doctrina Training & Consultancy Ltd

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Team Training, Call Centre, Sales skills...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Jun-2017
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£275
VAT exempt
Doctrina Training & Consultancy Ltd

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre, Leadership style, Team Leader...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • Jun-2017
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£275
VAT exempt

...To gain knowledge and understanding on telephone sales skills. Suitable for: Anyone...

  • Short course
  • Kells (Northern Ireland)
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...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose... Learn about: Customer Service Skills, Call Centre...

  • NVQ
  • Belfast City (Northern Ireland)
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...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security... Learn about: Customer Care, Customer Service Skills, Persuasion Skills...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80 hours of class
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...To gain knowledge and understanding on call centre skills. Suitable for: Anyone... Learn about: Call Centre...

  • Short course
  • Kells (Northern Ireland)
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...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working... Learn about: Customer Service Skills, Call Centre...

  • NVQ
  • Belfast City (Northern Ireland)
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...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Influencing Skills, Call Centre, Negotiation Skills...

  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100 hours of class
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...To gain knowledge and skills on customer care. Suitable for: Anyone... Learn about: Customer Care...

  • Short course
  • Kells (Northern Ireland)
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... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Verbal/Non-Verbal Behavior, Effective Communication, Difficult People...

  • Training
  • Advanced
  • Belfast
    and 6 other venues
  • 1 Day
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Outbound Telephone Sales course in Belfast Cosensa Learning & Development Ltd

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Company Image, Buying Signals...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
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