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Telephone Skills Courses South Yorkshire
- Course
- Sheffield
- 1 Day
... to manage calls - both internal and external - more effectively Content: The advantages and disadvantages of using the phone at work Key telephone skills...
- Training
- Garforthand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Woking, Brentwood, Nottingham ...
- 1 Day
.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher...
- Course
- Sheffield
- 1 Day
... - the use of the phone in selling Key telephone skills - listening efficiency levels, painting the brightest picture and body language over the phone...
- Course
- Barnsley
- 2 Years
... to deal with the expectations and misunderstandings of a wide variety of customers. Key Skills will also need to be achieved, as well as developing...
- Course
- Barnsley
- 2 Years
... with the expectations and misunderstandings of a wide variety of customers. Key Skills will also need to be achieved, as well as developing a portfolio of...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service...
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