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Telephone Skills Courses Tyne and Wear
- Vocational qualification
- Blended in Newcastle Upon Tyneand5 other venues
- Coventry, Liverpool, Sunbury On Thames, Glasgow, Keighley/Bradford/Leeds
- 1 Day
...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve...
- Course
- Washingtonand2 other venues
- Newcastle Upon Tyne,
- 2 Days
... and customer care awareness and service skills. This course looks at key areas...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Sales Process, Telephone Etiquette, Overcoming Objections...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Personal and Management Development, Phone Customer Service, Personal Development...
- Training
- Sunderland
- Beginner
- Different dates available
- 1 Day
...Answered 6 Handling Objections Common Types of Objections Basic Strategies Advanced Strategies 7 Sealing the Deal Understanding When it’s Time to Close... Learn about: Basic Sales, Sales Training, Sales Process...
Similar training online and classroom-based
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Case Study, Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Personal Development, Customer Service, Positive Thinking...
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