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Telephone Skills Courses Tyne and Wear
- Vocational qualification
- Blended in Newcastle Upon Tyneand5 other venues
- Coventry, Liverpool, Sunbury On Thames, Glasgow, Keighley/Bradford/Leeds
- 1 Day
...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve...
- Course
- Washingtonand2 other venues
- Newcastle Upon Tyne,
- 2 Days
... and customer care awareness and service skills. This course looks at key areas...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Company Image, Overcoming Objections, Gathering Information...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Return Business, Phone Customer Service, Personal and Management Development...
- Training
- Sunderland
- Beginner
- Different dates available
- 1 Day
...Answered 6 Handling Objections Common Types of Objections Basic Strategies Advanced Strategies 7 Sealing the Deal Understanding When it’s Time to Close... Learn about: Sales Fundamentals, Sales Process, Sales calls...
Similar training online and classroom-based
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Customer Service, Getting Beyond the Gate Keeper, Open questions...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service, Customer Service Skills...
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