29

Telephone Skills courses Wales

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  • Telephone Skills
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

... of Communication Building Rapport Communication Types Telephone Skills Telephone Techniques Self Diagnostic Transfer a Call Using Inappropriate Language... Learn about: Skills and Training, Telephone Skills, Communication Training...


£999
+ VAT
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

... workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through... Learn about: Skills and Training, People Management, Skills and Training...


£1,495
+ VAT
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...


Price on request
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  • Training
  • Aberdare (Wales)
  • 1 Day

... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...


£200
+ VAT
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  • Course
  • Rhos-on-sea (Wales)

...Assessment: You will be assessed by interaction and understanding. Progression: ILM Managing Customer Service ILM Tream Leading... Learn about: Customer Service, Skills and Training, Customer Service Skills...


Price on request
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Customer Service course in Cardiff
Pebblestone Training Ltd
  • Training
  • Cardiff
    and 9 other venues
  • 2 Days

...It uses several tools and techniques in order to understand how people realte to each other and how to deal with the emotions that occur in difficult situations... Learn about: Customer Service Skills...


£395
+ VAT
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  • Course
  • Cardiff
    and 4 other venues
  • 1 Day

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Call Handling, Verbal Skills, Sales Training...


£316
+ VAT
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Customer Service course in Brynmenyn
Rose Burridge Training & Consultancy Ltd
  • Short course
  • Brynmenyn (Wales)
  • 1 Day

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Negotiation Skills, Customer Care, Influencing Skills...


£150
+ VAT
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NVQ Level 3 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Influencing Skills, Customer Care, Negotiation Skills...


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Customer Care, Influencing Skills, Negotiation Skills...


Price on request
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NVQ Level 2 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...using active listening techniques to work out what customers really want, keeping accurate up-to-date customer service records and dealing with difficult or dissatisfied customers... Learn about: Customer Service Skills, Customer Care, Negotiation Skills...


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Excellence At Customer Service Customer service is an area where a business and an individual really can excel. This module looks at how to become a service... Learn about: Customer Care, Influencing Skills, Negotiation Skills...


Price on request
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NVQ Level 4 Customer Service course in Corwen
Crystal Professional Development
  • NVQ
  • Corwen (Wales)

...organisation that treats customer service NVQ Level 4 The Customer Service Level 4 qualification will suit individuals who work in a senior role within... Learn about: Influencing Skills, Customer Care, Customer Service Skills...


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training...


Price on request
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  • Short course
  • Swansea (Wales)
  • 1 Day

...Excellence At Customer Service Customer service is an area where a business and an individual really can excel. This module looks at how to become a service... Learn about: Customer Care, Negotiation Skills, Influencing Skills...


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...


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  • Short course
  • Swansea (Wales)
  • 1 Day

...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Customer Service Skills, Persuasion Skills, Call Centre...


Price on request
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  • Course
  • Haverfordwest (Wales)
  • Different dates available

...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training...


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  • Short course
  • Swansea (Wales)
  • 1 Day

...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Customer Care, Negotiation Skills, Persuasion Skills...


Price on request
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