Telephone Skills courses Wales

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  • Telephone Skills
  • Classroom-based in Wales
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  • All 395
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Wales 31
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PRICE
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SUBJECT AREA
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  • All 31
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DURATION
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1 - 20 of 31 results

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Persuasion Skills, Customer Care, Negotiation Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request

... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Negotiation Skills, Persuasion Skills, Influencing Skills...

  • Training
  • Aberdare (Wales)
  • 1 Day
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£200
+ VAT

...for any business or organisation that has customers. Entry requirements: None Delivery: This course is delivered in taught sessions involving discussion... Learn about: Customer Service, Skills and Training, Customer Service Skills...

  • Course
  • Rhos-on-sea (Wales)
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Customer Service course in Cardiff Pebblestone Training Ltd

...This programme enables every person who has direct contact with either internal or external customers to develop the necessary care situations... Learn about: Customer Service Skills...

  • Training
  • Cardiff
    and 9 other venues
  • 2 Days
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£395
+ VAT

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Call Handling, Sales Training, Verbal Skills...

  • Course
  • Cardiff
    and 4 other venues
  • 1 Day
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£316
+ VAT
Customer Service course in Brynmenyn Rose Burridge Training & Consultancy Ltd

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Influencing Skills, Negotiation Skills, Customer Care...

  • Short course
  • Brynmenyn (Wales)
  • 1 Day
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£150
+ VAT
NVQ Level 3 Customer Service course in Corwen Crystal Professional Development

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Influencing Skills, Negotiation Skills, Customer Service Skills...

  • NVQ
  • Corwen (Wales)
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... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request
NVQ Level 2 Customer Service course in Corwen Crystal Professional Development

...using active listening techniques to work out what customers really want, keeping accurate up-to-date customer service records and dealing with difficult or dissatisfied customers... Learn about: Customer Service Skills, Influencing Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...some real issues that can be dealt with more effectively. Does your manner win or lose you customers?... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • Short course
  • Swansea (Wales)
  • 1 Day
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NVQ Level 4 Customer Service course in Corwen Crystal Professional Development

...To influence decision making and shape how customer service is delivered and who have significant responsibility for operations, staff and other resources... Learn about: Customer Care, Negotiation Skills, Influencing Skills...

  • NVQ
  • Corwen (Wales)
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... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Negotiation Skills, Customer Care, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Handling Customer Complaints Anybody who deals with customers can sometimes have to deal with their complaints. This modules looks at how to take responsibility... Learn about: Customer Care, Negotiation Skills, Call Centre...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...for the complaint while not taking the blame. It looks at how to deal with difficult customers and difficult situations. Keeping calm and looking for solutions... Learn about: Customer Care, Negotiation Skills, Call Centre...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request