Telephone Skills courses Wales

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  • Telephone Skills
  • Classroom-based in Wales
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Wales 31
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SUBJECT AREA
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1 - 20 of 31 results

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Customer Care, Negotiation Skills, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Assessment: You will be assessed by interaction and understanding. Progression: ILM Managing Customer Service ILM Tream Leading... Learn about: Customer Service, Customer Service Skills, Skills and Training...

  • Course
  • Rhos-on-sea (Wales)
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... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...

  • Training
  • Aberdare (Wales)
  • 1 Day
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£200
+ VAT
Customer Service course in Cardiff Pebblestone Training Ltd

...and building rapport with your customers Handling complaints and solving customer problems Using an effective influencing style when dealing with customers... Learn about: Customer Service Skills...

  • Training
  • Cardiff
    and 9 other venues
  • 2 Days
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£395
+ VAT

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Oral Communication, Verbal Skills, Call Handling...

  • Course
  • Cardiff
    and 4 other venues
  • 1 Day
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£316
+ VAT
Customer Service course in Brynmenyn Rose Burridge Training & Consultancy Ltd

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills...

  • Short course
  • Brynmenyn (Wales)
  • 1 Day
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£150
+ VAT
NVQ Level 3 Customer Service course in Corwen Crystal Professional Development

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Customer Service Skills, Customer Care, Influencing Skills...

  • NVQ
  • Corwen (Wales)
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... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request
NVQ Level 2 Customer Service course in Corwen Crystal Professional Development

...and take instructions from, a manager or supervisor, who have some level of responsibility and who may be required to work as part of a team NVQ Level... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...some real issues that can be dealt with more effectively. Does your manner win or lose you customers?... Learn about: Influencing Skills, Customer Care, Negotiation Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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NVQ Level 4 Customer Service course in Corwen Crystal Professional Development

...To influence decision making and shape how customer service is delivered and who have significant responsibility for operations, staff and other resources... Learn about: Influencing Skills, Customer Care, Negotiation Skills...

  • NVQ
  • Corwen (Wales)
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... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...some real issues that can be dealt with more effectively. Does your manner win or lose you customers?... Learn about: Customer Service Skills, Call Centre, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Handling Customer Complaints Anybody who deals with customers can sometimes have to deal with their complaints. This modules looks at how to take responsibility... Learn about: Customer Care, Call Centre, Negotiation Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Call Centre, Negotiation Skills, Customer Service Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request