Telephone Skills courses Wales

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  • Telephone Skills
  • Classroom-based in Wales
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  • Classroom-based 263
Wales 31
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PRICE
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SUBJECT AREA
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  • All 31
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STARTING
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1 - 20 of 31 results

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Effective Communication, Oral Communication, Verbal Communication...

  • Course
  • Cardiff
    and 4 other venues
  • 1 Day
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£316
+ VAT

...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Assessment: You will be assessed by interaction and understanding. Progression: ILM Managing Customer Service ILM Tream Leading... Learn about: Skills and Training, Customer Service, Customer Service Skills...

  • Course
  • Rhos-on-sea (Wales)
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... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Training
  • Aberdare (Wales)
  • 1 Day
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£200
+ VAT
Customer Service course in Cardiff Pebblestone Training Ltd

...Attendees will learn how to maintain a positive and professional relationship with the customer in all circumstances. Details: Why bother with customer... Learn about: Customer Service Skills...

  • Training
  • Cardiff
    and 9 other venues
  • 2 Days
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£395
+ VAT
Customer Service course in Brynmenyn Rose Burridge Training & Consultancy Ltd

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Customer Service Skills, Influencing Skills, Persuasion Skills...

  • Short course
  • Brynmenyn (Wales)
  • 1 Day
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£150
+ VAT
NVQ Level 3 Customer Service course in Corwen Crystal Professional Development

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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NVQ Level 2 Customer Service course in Corwen Crystal Professional Development

...using active listening techniques to work out what customers really want, keeping accurate up-to-date customer service records and dealing with difficult or dissatisfied customers... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Negotiation Skills, Influencing Skills, Customer Care...

  • Short course
  • Swansea (Wales)
  • 1 Day
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NVQ Level 4 Customer Service course in Corwen Crystal Professional Development

...Suitable for: Individuals who work in a senior role within an organisation that treats customer service Individuals who work in a senior role within... Learn about: Customer Service Skills, Influencing Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Excellence At Customer Service Customer service is an area where a business and an individual really can excel. This module looks at how to become a service... Learn about: Negotiation Skills, Influencing Skills, Call Centre...

  • Short course
  • Swansea (Wales)
  • 1 Day
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... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...for the complaint while not taking the blame. It looks at how to deal with difficult customers and difficult situations. Keeping calm and looking for solutions... Learn about: Call Centre, Persuasion Skills, Negotiation Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Call Centre, Customer Care, Customer Service Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request