Telephone Skills courses Wales

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  • Telephone Skills
  • Classroom-based in Wales
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  • All 392
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Wales 31
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PRICE
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SUBJECT AREA
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  • All 31
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DURATION
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1 - 20 of 31 results

.... This Maximising Appointments on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Persuasion Skills, Influencing Skills, Customer Care...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request

... how to use different styles to influence so as to compensate rather than compromise. Influencing skills are used by all of us every day and in... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...

  • Training
  • Aberdare (Wales)
  • 1 Day
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£200
+ VAT

...Bilingual: This programme is available bilingually at the following campus(es): Abergele Dolgellau Is this course right for me? This course is suitable... Learn about: Customer Service Skills, Customer Service, Skills and Training...

  • Course
  • Rhos-on-sea (Wales)
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Customer Service course in Cardiff Pebblestone Training Ltd

...service Why organisations lose customers How much is a customer worth ? Creating excellent customer service Red flag statements What customers want Creating... Learn about: Customer Service Skills...

  • Training
  • Cardiff
    and 9 other venues
  • 2 Days
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£395
+ VAT

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Verbal Skills, Effective Communication, Sales Training...

  • Course
  • Cardiff
    and 4 other venues
  • 1 Day
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£316
+ VAT
Customer Service course in Brynmenyn Rose Burridge Training & Consultancy Ltd

...Suitable for: Aimed at delegates who have a customer internal and/or external facing relationship who needs some practical tools and techniques to develop their customer service skills... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • Short course
  • Brynmenyn (Wales)
  • 1 Day
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£150
+ VAT
NVQ Level 3 Customer Service course in Corwen Crystal Professional Development

...This qualification will cover topics including dealing with angry customers, running a customer loyalty scheme, customer protection legislation and using customer complaints to improve services. Suitable for: Individuals who use their knowledge and skills to carry out a broad range of complex... Learn about: Customer Service Skills, Negotiation Skills, Influencing Skills...

  • NVQ
  • Corwen (Wales)
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... this course a best closing style is found and then practised by means of a series of role-plays. This Gaining Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Proactive Telephone Sales Proactive selling over the phone is becoming an excellent sales tool and motivator for the team. This is an... Learn about: Negotiation Skills, Customer Care, Persuasion Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request
NVQ Level 2 Customer Service course in Corwen Crystal Professional Development

...2 The Customer Service Level 2 qualification will suit individuals who report to, and take instructions from, a manager or supervisor, who have some level... Learn about: Customer Service Skills, Influencing Skills, Negotiation Skills...

  • NVQ
  • Corwen (Wales)
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... on the Telephone course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Influencing Skills, Negotiation Skills, Customer Care...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request
NVQ Level 4 Customer Service course in Corwen Crystal Professional Development

...an organisation that treats customer service as a priority, who are able to influence decision making and shape how customer service is delivered and... Learn about: Customer Service Skills, Influencing Skills, Customer Care...

  • NVQ
  • Corwen (Wales)
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... techniques for telephone prospecting Development of an individual style The ability to make direct contact with the decision-maker Genuine leads generated on the course... Learn about: Confidence Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...focused department / team and what happens to your customers if you are not. It will look at why your customers buy from your competitors and give... Learn about: Customer Service Skills, Call Centre, Influencing Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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... to bring prepared contact list: 100 companies from at least five different target industries. This Advanced Telephone Prospecting training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Sales Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...to customers problems are all covered. How to turn a complaint into a business benefit for both parties is also discussed... Learn about: Call Centre, Negotiation Skills, Customer Care...

  • Short course
  • Swansea (Wales)
  • 1 Day
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...Telephone Techniques - Incoming & Outgoing Calls - 1-day course with PTP Training & Marketing This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone... Learn about: Skills and Training...

  • Course
  • Haverfordwest (Wales)
  • Flexible
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...Handling Customer Complaints Anybody who deals with customers can sometimes have to deal with their complaints. This modules looks at how to take responsibility... Learn about: Persuasion Skills, Customer Care, Customer Service Skills...

  • Short course
  • Swansea (Wales)
  • 1 Day
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Price on request