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Telephone Skills courses Wales
- Course
- Cardiff
- Different dates available
- 1 Day
... of Communication Building Rapport Communication Types Telephone Skills Telephone Techniques Self Diagnostic Transfer a Call Using Inappropriate Language... Learn about: Listening Skills, Skills and Training, Telephone Skills...
- Course
- Cardiffand4 other venues
- Manchester, Birmingham, Nottingham, Bristol
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...
- Course
- Cardiff
- Different dates available
- 1 Day
... workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through... Learn about: Skills and Training, Communication Training, People Management...
Similar training and in other locations
- Short course
- Online
- Different dates available
... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Sales Management, Closing Skills, Negotiation Skills...
- Course
- Online
- Different dates available
... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Effective Management, Customer Service Checklist, MS Excel...
- Course
- Online
- Intermediate
- Different dates available
... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Television Directing, Telephone management, Telephone answering...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Out of Voice Mail Jail, Sales by Phone, Telephone Communication...
- Course
- Online
...fitting nicely around the working day (or night!). The courses are excellent value for money and provide all the skllls and information that a learner needs...
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service, Customer Care, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 1 Year
...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Different dates available
...Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00... Learn about: Customer Service...
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Call Centre, Key Steps, Types of Questions...
- Course
- Online
- Intermediate
- Different dates available
...which you will get access once you are enrolled. The material can be downloaded and printed as well. Our distance learning course materials are specially... Learn about: Call Centre, Sales Techniques, Customer care operatives...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Telephone Communication, Sales by Phone, Verbal Communication...
- Course
- Distance Learning
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills...
- NVQ
- Online
...impression of yourself and your organisation Going the extra mile in Customer Services Delivering reliable Customer Services Recognising and dealing with Customer queries...
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