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Telephone Skills courses Wales
- Course
- Cardiff
- Different dates available
- 1 Day
... of Communication Building Rapport Communication Types Telephone Skills Telephone Techniques Self Diagnostic Transfer a Call Using Inappropriate Language... Learn about: Telephone Skills, Listening Skills, Skills and Training...
- Course
- Cardiffand4 other venues
- Manchester, Birmingham, Nottingham, Bristol
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...
- Course
- Cardiff
- Different dates available
- 1 Day
... workshop provides delegates with an insight into effective management skills. You will have the opportunity to develop your knowledge and skills through... Learn about: Skills and Training, People Management, Customer Care...
Similar training and in other locations
- Short course
- Online
- Different dates available
... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Negotiation Skills, Closing Skills, Sales Management...
- Course
- Online
- Different dates available
... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Personal Development, Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Telephone management, Telephone answering, Television Directing...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Out of Voice Mail Jail, Call Centre, Verbal Communication...
- Course
- Online
...fitting nicely around the working day (or night!). The courses are excellent value for money and provide all the skllls and information that a learner needs...
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Verbal Communication, Customer Service, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 1 Year
...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Types of Questions, Key Steps, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Call Centre, Customer Service, Sales Process...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Warm Calls, Cold and Warm Calls, Sales by Phone...
- Course
- Distance Learning
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills...
- NVQ
- Online
...optional units out of a chioce of fourteen, including: Development and improvement Handling problems Delivery Impression and Image Giving Customers a positive...
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