Telephone Skills Courses West Midlands

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in West Midlands
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
England 223
West Midlands 18
Town/City
PRICE
  • £500
  • £200 or less
SUBJECT AREA
COURSE TYPE
  • All 18
  • Short course 9
  • Training 8
  • Course 1
DURATION
  • Hours 17
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
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18 results

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Persuasion Skills, Influencing Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT

...This course focusses on developing the skills needed to project a professional image of you and your company. When you have completed this course... Learn about: Oral Communication, Customer Service Skills, Verbal Skills...

  • Training
  • Birmingham
    and 5 other venues
  • 1 Day
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£245
+ VAT
Telephone Techniques course in Birmingham Birmingham Commercial Training (BCT)

...To introduce delegates to the concept of the telephone being a crucial communication tool in business, where its misuse can lead to mis-understandings, wastage of time and effort, and even loss of valuable customers. Suitable for: It is suitable for those who are new to using telephones in business...

  • Short course
  • Birmingham
  • 1 Day
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£175
+ VAT

...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales... Learn about: Persuasion Skills, Call Centre...

  • Short course
  • Birmingham
  • 1 Day
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£145
+ VAT

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Influencing Skills, Customer Care, Customer Service Skills...

  • Short course
  • Birmingham
    and 7 other venues
  • 1 Day
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£229
+ VAT

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Effective Communication, Verbal Communication, Call Handling...

  • Course
  • Birmingham
    and 4 other venues
  • 1 Day
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£316
+ VAT

.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher... Learn about: Oral Communication, Telephone answering, Verbal Skills...

  • Training
  • Birmingham
    and 12 other venues
  • 1 Day
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£200
+ VAT

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection... Learn about: Effective Communication, Persuasion Skills, Negotiation Skills...

  • Training
  • Birmingham
    and another venue.
  • 1 Day
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£390
+ VAT

...Gain a deeper understanding of the importance of telephone conversations and how they affect the organisation. Suitable for: A practical one-day course for all telephone users... Learn about: Persuasion Skills, Customer Service Skills, Negotiation Skills...

  • Short course
  • Inhouse in Aldridge
  • 1 Day
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Price on request

... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner... Learn about: Verbal Communication, Effective Communication, Telephone answering...

  • Training
  • Coventry
  • 1 Day
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£215
VAT inc.

...First impressions can have a lasting impact whether they are made face to face or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation. This course provides the opportunity to consider what... Learn about: Customer Service Skills, Negotiation Skills, Persuasion Skills...

  • Short course
  • Coventry
  • 1 Day
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Price on request

... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face... Learn about: Customer Service Skills...

  • Training
  • Birmingham
    and another venue.
  • 1 Day
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£275
VAT inc.
Customer Care and Service course in Birmingham Birmingham Commercial Training (BCT)

... for: This course is suitable for delegates if. they deal with customers in their job, either face-to-face or over the telephone. they are new to the job market. they have been employed for some time. their person-to-person skills and professionalism can be reinforced and updated... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Birmingham
  • 1 Day
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£175
+ VAT

...This one day influencing and negotiating skills course looks at influencing and negotiation as skills that work differently for each individual... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

  • Short course
  • Birmingham
  • 1 Day
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£145
+ VAT

... finding prospects, discussing the type of information to leave on prospects' voice mail. Suitable for: Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned...

  • Training
  • Birmingham
    and 8 other venues
  • 1 Day
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£229
+ VAT

...It uses several tools and techniques in order to understand how people realte to each other and how to deal with the emotions that occur in difficult situations... Learn about: Customer Service Skills...

  • Training
  • Birmingham
    and 9 other venues
  • 2 Days
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£395
+ VAT

...To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a... Learn about: Customer Service Skills, Customer Care...

  • Short course
  • Birmingham
  • 1 Day
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£145
+ VAT
The School Secretaries course in Birmingham Birmingham Commercial Training (BCT)

... practise in time management and communication skills. They will have the chance to review their systems and drills. They will discuss the changes taking... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...

  • Short course
  • Birmingham
  • 1 Day
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£175
+ VAT