Telephone Skills Courses West Sussex

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  • Telephone Skills
  • Classroom-based in West Sussex
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... to reflect on their telephone skills in all areas of business life. By the end of the course delegates will be able to: Identify ways in which they can... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Crawley
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...We firmly believe that any person likely to speak to a customer should attend a telephone training programme particularly as that person... Learn about: Customer Care, Negotiation Skills, Persuasion Skills...

  • Training
  • East Grinstead
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...You will learn how influential the voice can be, and how to use it. You will also learn about some of the latest communication theory, and how to apply it to real life situations. Suitable for: People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills...

  • Short course
  • Horsham
    and another venue.
  • 1 Day
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£395
+ VAT

...About this Course The Level 2 NCFE Certificate in Customer Service aims to provide you with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to be an effective customer service provider . The programme... Learn about: Customer Service...

  • Course
  • West Sussex
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... centres, hospitality outlets and hotels where employees have direct communication with their customers either face to face or by telephone or in writing... Learn about: Customer Care, Customer Service Skills...

  • Training
  • Rusper
  • 6 hours of class
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... are availiable to you and these will be discussed with you assessor on the first meeting. A11 Deal with incoming telephone calls from customers B8 Maintain... Learn about: Customer Service...

  • NVQ
  • Crawley
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...To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Those working in a customer interface role, these... Learn about: Customer Service Skills, Customer Care...

  • NVQ
  • Rusper
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...To contribute to the skills, knowledge and overall performance of the industry's workforce. Suitable for: Those working in a senior customer interface role and with the responsibility for decision. making and supervising others... Learn about: Customer Care, Customer Service Skills...

  • NVQ
  • Rusper
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Price on request