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Homepage › Personal Development Courses › Communication Skills Courses › Telephone Skills Courses

Telephone Technique

in GBC Learning & Development (England)

Classes Training

Place:

London, Guildford

Price:

£295 + VAT

Duration:

1 Day

Start:

02/12/2008 other dates
See course programme

Course objectives:

· To acquire a confident and friendly telephone manner · To learn what to say and what NOT to say · To gain effective listening skills · To deal with awkward situations · To adopt ways of taking and passing on messages in a professional way

See course programme
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Course details

Type Training Duration 1 Day

Method / place Contact course provider Inhouse / Classes in London, Guildford where

Suitability All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job. Important: this course is limited to 6 delegates to ensure maximum benefit.

Course objectives · To acquire a confident and friendly telephone manner · To learn what to say and what NOT to say · To gain effective listening skills · To deal with awkward situations · To adopt ways of taking and passing on messages in a professional way

Price

£295 + VAT

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Course programme
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Course programme

Telephone Technique

Telephone Technique

Designed for staff who would like to improve their telephone skills, particualrly those who use the telephone as an important part of their job.

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During the course you will learn:

· Improved communication skills
· The importance of voice and attitude
· Listening skills and questioning techniques
· To sound confident and helpful
· To understand the caller's needs
· To handle awkward calls
· To take messages
· To hand over and re-route a call

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COURSE DETAILS:
Course Duration: 1 Day
Course Cost: £295

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Venues and dates


Where	London, Warnford Court, 29 Throgmorton St
When	Start: 02/12/2008 Finish: 02/12/2008 See calendar

Where	Guildford, P O Box 1073
When	Start: 29/01/2009 Finish: 29/01/2009 See calendar

Where	London, Warnford Court, 29 Throgmorton St
When	Start: 19/03/2009 Finish: 19/03/2009 See calendar