motivational techniques recruitment techniques debt collection techniques telephone techniques telephone collection techniques selling over the telephone telephone skills telephone courses learning techniques motivation techniques

Homepage › Personal Development Courses › Communication Skills Courses › Telephone Skills Courses

Telephone Techniques

in S.W. Durham Training Ltd. (England)

Classes Course

Place:

Newton Aycliffe

Price:

£135 + VAT

Duration:

1 Day

Start:

consult dates and times
See course programme

Requirements:

Background experience in business services would be an advantage but not essential.

Course objectives:

On completion of the course the individual will have better understanding and awareness of the following topics within the Business Service Environment: * Creating positive1st impressions * Promoting positive communication channels * Telephone techniques * Handling queries/complaints

See course programme
Course details
venues and dates
Course alerts similar to these

Request information

Contact directly and with no obligation with

S.W. Durham Training Ltd.

You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.

* Compulsory fields

*Name *Surname

*E-mail

*Country/ region *Area/ County

*I would like more information on

By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.

I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:

:| :) ;)

Average Fast Very fast

Course details

Type Course Duration 1 Day

Method / place Contact course provider Classes in Newton Aycliffe where

Suitability Customer facing staff working in any industry that would benefit or need to improve their customer service knowledge and skills, particularly where customer communications take place over the phone and face to face.

Course objectives On completion of the course the individual will have better understanding and awareness of the following topics within the Business Service Environment: * Creating positive1st impressions * Promoting positive communication channels * Telephone techniques * Handling queries/complaints

Requirements	Background experience in business services would be an advantage but not essential. see more

Price	£135 + VAT

back
Course programme
ex-students and opinions

Get direct information on how to enrol, venues and availability...

Telephone Skills courses (from other course providers)

Telephone Skills
West End Training
- Price: On request

Telephone Skills
Alpha Training
- Price: On request

Telephone skills
Speak First
- Price: On request

Professional Telephone Skills
Partners in Business
- Price: On request

Telephone Today
Advanced Training
- Price: On request

Compare the selected courses

+ telephone skills Courses + Telephone Skills Courses in Durham + Courses in Durham + S.W. Durham Training Ltd. Courses

Course programme

Telephone Techniques

Telephone Techniques
One Day Awareness Course Target Audience: Customer facing staff working in any industry that would benefit or need to improve their customer service knowledge and skills, particularly where customer communications take place over the phone and face to face.
Experience Required: Background experience in business services would be an advantage but not essential.
Course Duration: 1 day
Course Aims: On completion of the course the individual will have better understanding and awareness of the following topics within the Business Service Environment:

Creating positive1st impressions
Promoting positive communication channels
Telephone techniques
Handling queries/complaints

Course Content:

Improving communication skills on the telephone
Receiving calls
Making calls
Correct Mannerisms

Investment: £135.00 + VAT

see the full course programme

back
more information
ex-students and opinions

on request

get more information on the programme directly from S.W. Durham Training Ltd..

Request information for free

Get direct information on how to enrol, venues and availability...

Venues and dates


Where	Newton Aycliffe, Durham Way South, Aycliffe Business Park
When	Start: Ask the course provider

Get direct information on how to enrol, venues and availability...

Ex-students

back
Course programme
more information

Opinions

Have you attended this course?

Voice your opinion and help thousands of other users

opinions

from users who have attended
this course.

Get direct information on how to enrol, venues and availability...

On S.W. Durham Training Ltd.

Provider description

South West Durham Training Ltd. was founded in 1967 on Aycliffe Industrial Park as a Group Training Association to provide training facilities for local manufacturing and engineering companies predominantly around the Newton Aycliffe and Darlington area. The company now has trainees across the region from Cramlington in the north, Harrogate in the south, Barnard Castle in the west and Hartlepool in the east. Housed in their own purpose built, fully equipped and modern training centre on the outskirts of Darlington, the company employs a full time staff of 50. It also retains a list of associate trainers and consultants who can be called upon to meet the ever-increasing demands in specialist high level provision.