Telesales introduction
Who should attend?
· New recruits to telesales
· Staff that
are new to sales
· Secretaries and PAs
· Customer service staff
·
Managers in a client-facing role
What will they learn?
· Why do
people buy
· Creating a good first impression
· Better planning
and preparation for calls
· The ideal methods of handling objections
·
Quicker and better closing
· Recognise the different types of client
·
Pick up classic strategies to ensure you speak to the decision-maker
·
Turn more enquires and expressions of interest into sales
· Structuring
the call
· Listening and active listening
· Types and leverage
of questions
· Matching features to benefits
· Voice and
presentation
