Telesales - The Telephone Business CDROM

Course

Distance

Price on request

Description

  • Type

    Course

  • Methodology

    Distance Learning

The telephone is probably the most important tool in business, yet it's often the most poorly used. So how do you ensure call quality?

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Subjects

  • IT
  • Telesales

Course programme

Includes video presentations full of practical ideas on how to improve telephone skills, bolstering confidence and delivering real results for any call centre or business using the phone. Allows managers to add pre-recorded conversations or record their own to deliver real-life scenarios for the learner to react to, using the built-in editing tools. Scenarios can be changed over and over again keeping the training up-to-date and refreshing. Learners can record their voices and hear how they sound. This gives an essential practice element.

Telesales - The Telephone Business CDROM

Price on request