Teleservice Skills
Vocational qualification
In Paignton
Description
-
Type
Vocational qualification
-
Location
Paignton
The course includes: Understanding communication. Responding to visitors. Responding to telephone calls. Listening skills. Body language. Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information. Dealing with difficult/awkward People. Building confidence. Appropriate language
Facilities
Location
Start date
Start date
About this course
No formal entry requirements.
Reviews
Course programme
Teleservice Skills
Is this course right for me?
This one-day course will enable you to manage reception and telephone work effectively while keeping your cool.
What will I be learning?
The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls; * Listening skills; * Body language; * Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information; * Dealing with difficult/awkward People; * Building confidence; * Appropriate language
How will I learn?
Classroom based group workshop.
What else might I want to know?
Lunch and refreshments are provided.
What can I do afterwards?
You may wish to attend another of the one day Business Skills courses such as Customer Service or Meetings and Minute Taking.
Apply for this course
You can apply online , by phone, post or in person.
Course Code: CT9TEL1SBN
Teleservice Skills