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The Aspiring Secretary

in Broad Bridge Training (England)

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1 Day

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Course objectives:

By the end of this course, delegates will be able to: - Define the role of the secretary and understand its content; - Provide a quality secretarial service; - Implement sound administration systems and procedures; - Manage priorities and deadlines; - Organise meetings and travel arrangements; - Adopt a professional manner on the telephone; - Feel more confident in your role.

Broad Bridge Training

Broad Bridge Training offers a complete range of training solutions to assist operational and support staff to address the issues that may arise in their role. We offer in-house, tailored courses f...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes
Suitability This course has been designed for anyone who is new to their role as a secretary or an office environment or those who are considering progressing into a secretarial role.
Course objectives By the end of this course, delegates will be able to: - Define the role of the secretary and understand its content; - Provide a quality secretarial service; - Implement sound administration systems and procedures; - Manage priorities and deadlines; - Organise meetings and travel arrangements; - Adopt a professional manner on the telephone; - Feel more confident in your role.
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Course programme

The Aspiring Secretary
The Aspiring Secretary

Who should attend?

This course has been designed for anyone who is new to their role as a secretary or an office environment or those who are considering progressing into a secretarial role. It is also suitable for those who are supporting a large team. The secretarial role can be a very fulfilling one, but it requires a variety of skills. This workshop has been designed to increase your confidence levels, enabling you to make a positive impact in your first weeks and months.

Course Objectives

By the end of this course, delegates will be able to:

Define the role of the secretary and understand its content;
Provide a quality secretarial service;
Implement sound administration systems and procedures;
Manage priorities and deadlines;
Organise meetings and travel arrangements;
Adopt a professional manner on the telephone;
Feel more confident in your role.

Course Content:


1. The role of the modern secretary
Defining the nature of the role;
Understanding the tasks involved;
Identifying the skill set required;
Offering a quality support service.

2. Secretarial systems and procedures
Managing paperwork - storage and retrieval;
Keeping track of tasks and outstanding actions;
Using technology to help;
Organising events, such as meetings and travel.

3. Managing time
Manage priorities and deadlines;
Setting goals and objectives;
Planning.

4. Communication skills
Image;
Telephone communication.
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On Broad Bridge Training

Provider description
Broad Bridge Training offers a complete range of training solutions to assist operational and support staff to address the issues that may arise in their role.

We offer in-house, tailored courses for companies of all sizes and a number of open courses in central London throughout the year.

Broad Bridge Training was started in 1998 by Claire Wilson who began her successful career as a Personal Assistant at Merrill Lynch and also worked in Human Resources before becoming an accomplished trainer for Reed Training culminating in recognition as Reed's Trainer of the Year in 2005.

Claire brings a unique blend of work-related and classroom experience, enthusiasm and humour to her courses, empowering operational staff to add value to their organisation. She has a Bachelor of Arts degree in Secretarial Administration from Newcastle Business School and is a Licenciate Member of the Chartered Institute of Personnel Development (CIPD).

The philosophy at Broad Bridge Training is one of maximising your career potential. Our aim is to give you the skills through instruction that will enable you to perform to the best of your potential at different administrative levels.

Our courses are designed to help you meet your goals and to help you progress upwards through your chosen career path, gaining responsibility, higher reward, and respect.

All courses are one-day workshops and are available in-house or as open courses. In-house courses can be tailored to meet specific development and organisational needs.

Broadening people and bridging skills gaps around everyday work issues.

We believe that a little bit of learning can go a long way. This is why we focus on training in skills that improve everyday work issues.

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