The Balanced Scorecard

Overview

Learn, develop and master the essential tools of the Balanced Scorecard that will help you successfully implement and monitor a strategy.

Who should attend

Directors and managers from corporate headquarters and strategic business units: functional and operational directors and managers of key business processes such as Finance, HR and Training, IT, RChr(38)D, Sales and Marketing, Manufacturing and other business operations.

Course objectives

By the end of this practical two-day course, you will be able to:

> Develop an actionable and manageable strategy
> Identify methods for setting strategic measures and targets
> Implement strategy effectively
> Understand the impact of strategy on results

Course content

Create a Strategy-Focused Organisation
> Analysing the organisation's strategic needs
> Design concepts and other measurement models
> Implications for internal and external reporting

Understand the Strategic Drivers across Four Business Perspectives
> Financial
> Customer
> Internal processes
> Learning/growth

Identify Strategic Measures and Targets
> Selecting measurement methods and processes
> Assessing developments and performance
> Methods and processes for setting targets

Translate Strategy into Operational Terms
> Ensuring clarity of strategy across the organisation
> Awareness of hurdles and roadblocks to implementation

Cascade Corporate Strategic Objectives
> Methods of communication and cascading
> Setting individual and team goals
> Linking performance management to goals

Monitor the Change Process
> Making strategy a continual process
> Mobilising change through executive leadership