Course Objectives:Often managers are concerned when asked to give information or news to staff. Sometimes this also requires effective negotiation, stress, conflict management skills and behaviours. This course aims to look at the professional and work-life balance issues for managers in potential stressful facilitation situations.
This highly participative and practical programme gives managers tools, confidence-building and personal behaviour management skills. We work with managers on current issues and can tailor the programme to address current needs and issues. There will be sufficient time to practice what is being learned throughout the programme and by the end of this course, delegates will be using techniques that can enable them to deal with their own confidence and abilities, recognise potential disagreement and have the capability to handle these situations.
Contents:The content of this course includes: -
Day One
- The difference between communicating and selling news or information
- Barriers to effective facilitation
- Using a simple structure to plan effective communication
- Ho- behaviour and personality influence the way people communicate
- Communicating more effectively on an individual and group basis
- Using different styles of language to build rapport
- Use creative thinking to plan
- Understanding why conflict is inevitable but can be positive
Day Two
- Patterns of behaviour
- Highlight the importance of body language
- Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
- Identify the areas of individual, potential causes of stress where you can take control and plan a positive course of action
- Introduce some tactics designed to sustain a long term positive mental attitude
- Turn positive action into positive habits undturn setbacks to your advantage
- Take personal responsibility for what you kno- and what you need to find out and feedback
Who should attend:This course is suitable for senior managers with people responsibilities who can be faced with challenging situations in individual and team situations. Senior management who wish to improve their effectiveness by learning and experiencing different methods of facilitation and communication skills to get results.
Course benefits:Delegates who attend this course will benefit from a better understanding of: -
- their own personal confidence and personal effectiveness
- develop successful negotiation strategies
- hone the interpersonal skills crucial to successful facilitation
- integrate negotiating skills and techniques into the management role
- effective goal and measurable outcomes planning, prioritising and managing time in facilitation practice
- ho- to build rapport - sounding friendly and confident
- hearing and listening techniques - clarifying with questions
- speaking clearly speed and pace, reinforcing main points checking and understanding
Additional information:This course is also available in a condensed one day format
Certificates:
All delegates who attend this course will be issued with a certificate of attendance upon successful completion.
Trainers background:The trainer for this course is a Fello- of the Chartered Institute of Personnel Development and holds a variety of coaching and NLP (Neuro Linguistic Programming) qualifications which she uses in performance coaching, stress and change management. She is especially well-suited to training programmes which involve problem solving, both with people and situations, and issues relating to human resource management.
