Course Objectives:
The Disability Discrimination Act 1995 (DDA) requires reasonable adjustments for both customers and employees with disabilities. The Act places a number of Duties on all businesses who provide goods, facilities and services to the public and this one-day highly participative programme is designed to quickly bring delegates up to speed regarding their own and their organisation's duties and obligations.
Contents:
This practical and participative programme will provide managers / team leaders with a clear understanding of:
- Perceptions and stereotypes of disability
- Models of disability
- Definitions of disability discrimination
- Guidance on reasonable adjustments
- Explanation of the Duties placed upon service providers and employers
- The barriers that can exist to accessing both services and employment
Who should attend:
The programme is intended for anyone who has responsibility for managing service delivery and / or staff.
Course benefits:
- Assist managers to manage service delivery to people with disabilities
- Help managers to appreciate barriers for people with disabilities in workplace
- Give managers more confidence in communicating with people with disabilities
- Help managers to reduce likelihood of disability discrimination claims
Additional information:
This course is highly participative, utilising a variety of exercise and activities and all delegates will receive a comprehensive manual and pack of materials.
Certificates:
All delegates who attend this course will receive a certificate of attendance.
Trainers background:
The Trainer has over seven years experience in designing bespoke training programmes around the DDA and has trained thousands of people on Equality and Disability issues. He combines his operational management experience with a practical and congenial training style and has successfully delivered this particular programme to organisations from across all sectors, providing delegates with informed advice and guidance.
