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The Essential Office Professional - Professional Skills For Administrators And Secretaries

in Hemsley Fraser (England)

Classes Course

Price:

£499 + VAT

Duration:

1 Day

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Requirements:

To maximise the impact that your new skills will have on your organisation, we recommend that you discuss ... see more

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Hemsley Fraser

Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes
Suitability Suitable for newly appointed administrators and secretaries. Individuals with more experience may wish to consider 'Success Skills for Secretaries and Administrators'.
Requirements
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
Price £499 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

The Essential Office Professional - Professional Skills For Administrators And Secretaries
Supporting Your Manager/Department/Team

  • How you and your manager can work together to build a team

  • Balancing the demands of more than one manager

  • Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively

  • Communicating face-to-face with confidence

  • Projecting a confident and professional image

  • Effective listening skills
Organisation and Time Management

  • Establishing effective procedures - organising diaries and follow up

  • Managing your time effectively - avoiding 'time stealers'

  • Organising meetings - key tips

  • Saving time using Email
Writing Clearly and Concisely

  • Writing on behalf of others

  • Avoiding common mistakes

  • Planning and writing Emails
Personal Development

  • Formulating an action plan

Testimonial
Kay Hennessey, PA to Divisional Manager Office of the Deputy Prime Minister The exchange of ideas and experiences with other delegates helped me to create a positive and proactive role in the workplace.
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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