The Executive PA

The PA is a pivotal role in the management team and this course equips senior PAs with the skills to achieve organisational objectives through partnership with their manager, as well as time management and communication to really contribute to the management team Course Outline: Expectations: Your role as an Executive PA, Secretary, Executive Secretary? Competencies for excellence and criteria for desired performance What is management? Achieving results through others Planning and organising your work Working with your manager Personal effectiveness Communication: What is it? Why does it fail? The power of behaviour, verbal and non-verbal. Listening and questioning skills. Achieving win-win solutions Time management Myths and realities. Deciding your goals Setting priorities and meeting deadlines Sharing best practice with colleagues Self-development Challenges and opportunities for executive secretaries Preparing for your appraisal Action planning