Course suitable for:Suitable for those who are likely to become
first line managers (team leaders or supervisors) or who are already in
the role but have had little or no formal training.
Programme overview
Unit
1 - Induction - The ILM Programme
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Welcome to the ILM programme
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Certification UND Assignment criteria
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Introduction to report writing
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Introduction to presentation skills
Unit 2 - The Art of Effective Leadership
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The difference between leadership and management
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The role of trust and respect in effective team leadership
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Identifying your leadership style
Unit 3 - Building a Successful Team
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The key characteristics of groups and teams
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The stages of team development and the practical actions a manager can
take
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The dynamics of effective teams
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Team roles
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Building a balanced team to achieve SMART objectives
Unit 4 - The Communication Process
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The importance of open communication
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Communication using empathy and building effective relationships in
the team
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Keeping your team informed
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Using Social / Behavioural styles effectively
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Maintaining confidentiality
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The effects of attitudes, perception and cultures on the
interpretation when communicating in the workplace
Unit 5 - Motivation to Perform
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The purpose and benefits of appraisals and performance reviews
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Roles and responsibilities of individuals in appraisals and
performance reviews
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Conducting the appraisal interview
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Providing feedback and motivation during performance reviews
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Monitoring performance throughout the year
Unit 6 - Motivating to Achieve Results
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Identifying what motivates people at work
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The use of feedback to motivate team members
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Recognising de-motivation and taking appropriate action
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Positive approaches to offset negative attitudes at work
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Motivating people through delegation
Unit 7 - Giving and Receiving feedback
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The importance of feedback to improve communication and performance
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Feedback techniques to motivate and increase performance
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Inviting and accepting feedback to improve your own performance
Unit 8 - Using Information to Make Decisions
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The importance of adequate and relevant information for effective
decision making
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Using decision making models to aid problem solving at work
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How to gather data
Unit 9 - Problem Solving Skills
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Recognising the existence, nature and scope of the problem
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Methods to analyse and evaluate problems
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Presenting your case - providing facts and evidence
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Brainstorming and creative thinking techniques
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Calculate and use simple summary statistics
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How to evaluate options
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Effective decision making
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Evaluate outcomes of problem solving activities
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Handling people problem
