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The Internal Consultant: The Process, The Concepts, The Skills And The Tools

in Hemsley Fraser (England)

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£829 + VAT

Duration:

2 Days

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Course objectives:

  • Describe the role of the internal consultant and the expectation that may be held.
  • Consider and apply the range of tools and techniques that may be useful to a consultant.
  • Use a range of communication skills and techniques to develop rapport, credibility and personal confidence.
  • Devel...

  • Hemsley Fraser

    Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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    Course details

    Type Course Duration 2 Days
    Method / place Contact course provider Classes
    Course objectives
  • Describe the role of the internal consultant and the expectation that may be held.
  • Consider and apply the range of tools and techniques that may be useful to a consultant.
  • Use a range of communication skills and techniques to develop rapport, credibility and personal confidence.
  • Devel...
  • Price £829 + VAT
    Get direct information on how to enrol, venues and availability...

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    Course programme

    The Internal Consultant: The Process, The Concepts, The Skills And The Tools
    Course objectives:

    • Describe the role of the internal consultant and the expectation that may be held.


    • Consider and apply the range of tools and techniques that may be useful to a consultant.


    • Use a range of communication skills and techniques to develop rapport, credibility and personal confidence.


    • Develop robust consulting action plans and help their clients to formulate their own robust plans.


    • Raise level of confidence in gaining entry, diagnosis, questioning and effective change.


    • Develop a personal action plan to develop consulting competencies

    Course content:

    • Roles of a Consultant: difference between consultant and manager, internal and external, and different consulting roles

    • My preferred role: exploration of our own preferred styles; discussion of how to manage in engagements requiring a non-preferred style

    • The Intervention: definition and purpose

    • Managing Resistance: the change cycle and the Heron Model

    • Establishing Rapport: building trust and the role of body language

    • The Consulting Contract: purpose, process, and benefit

    • The Presenting Problem

    • Active Listening Skills

    • Forcefield Stratton

    • Responsibility matrix to clarify roles and responsibilities, and document them

    • Introduction of Process Map as a planning tool

    • Implementation Issues: project management overview

    • Evaluation of the Task, the Process, and the Relationship

    • Action Planning
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    On Hemsley Fraser

    Provider description
    Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

    With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

    In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

    We develop learning solutions which:

    * Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
    * Enable Norwich Union Life to deliver higher levels of customer satisfaction.
    * Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
    * Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
    * Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

    Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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