The Proficient Supervisor and Manager

Course Objectives:
When professionals are given ne- leadership responsibility, their success depends on ho- quickly they adapt people-management skills to complement their expert knowledge. These essential skills for ne- supervisors and managers do not come naturally and this course demonstrates what is required and ho- it can be learnt. Delegates will develop the confidence to put their newfound skills and management techniques into practice and begin the process of effective, professional supervisory control.
Contents:
- State the principles and main roles of management
- Recognise the effectiveness of different motivational tactics
- Design an effective staff incentive programme
- Practice the skills of assertiveness and active listening
- Plan a systematic approach to staff development
- Identify and use the different component parts of the coaching cycle
- Consider delegation as a staff motivational tool
- Plan a delegate project
- Use a simple problem solving structure
Who should attend:
This course is ideally designed for supervisors, team leaders and managers who have gained experience within their role but have received little or no formal training. Especially suitable for people willing to embrace ne- ideas and adapt or enhance their people management style and skills.
Course benefits:
Delegates will benefit greatly from the highly interactive nature of this training course. The theory behind effective people management is put to the test immediately in a simulated environment through a variety of practical individual and team-based exercises.
Additional information:
The programme deals with people management issues with clear guidelines every step of the way. Tutorial sessions, case studies, and practical exercises make this an action packed day.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course has extensive experience in design and delivery of Management and Supervisory development training programmes. They have been successfully delivering training to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.