Time Management Within the Secretary/Administrator's Role
- The common problems
- Time management - how it can enhance your performance
- Self-management
- Work/home life balance
When There Aren't Enough Hours in the Day
- Analysing how you spend your time
- Identifying and removing 'time stealers'
Planning, Prioritising, and Effective Time Management
- Setting clear goals and objective
- Your manager's/team's objectives
- Planning ahead v fire fighting
- Being proactive not reactive
- Important versus urgent tasks
- Handling paper and electronic information
- Telephone and email techniques to save you time
- Systems and procedures
Practical Tools for Organising and Coordinating
- Diaries (paper to hand-held) and planning tools
- Managing daily, weekly and monthly tasks
- Monitoring your achievements
Effective Communication - Even Under Pressure
- The importance of good communication
- How to deal with interruptions
- Managing your team's/manager's expectations of your workload
- How to say 'no' without feeling guilty
Personal Development
- Identifying your working style
- Formulating a personal action plan
Testimonial
Dean O'Souza, HR Administrator OFSTED As a result of the programme, I have become more proactive which has enhanced my own performance and that of my team.