Total Quality Management and Continuous Improvement

Course Content

This is a programme of three integrated 1 day modules, which
can also be attended as individual days.

Module 1: Essentials of business improvement: an overview.
Topics covered in this course will include:

• What is quality?
• Quality business performance relationship
• Development of Quality Concepts - from QC to TQM
• Quality Assurance and ISO9000
• TQC and QS9000
• TQM and Business Excellence Models
• Five essential steps to business improvement

Module 2: How to drive improvement.
Topics covered in this course will include:

• How to use well proven business excellence models, such as EFQM, Baldridge, ABCD
• Checklist, to identify business critical improvement opportunities
• EFQM self assessment workshop
• The competitive business structure
• How to set targets and deploy objectives to drive focussed improvement throughout the organisation using appropriate performance measures
• Performance measurement workshop

Module 3: How to use tools to deliver and sustain improvement.
This module will provide an understanding of appropriate improvement tools and demonstrate how these can be used to systematically identify improvement opportunities and deliver sustainable performance improvements.
Topics covered in this course will include:

• Process mapping
• Cause and effect analysis
• Pareto analysis
• FMEA
• Lean enterprise tools
• SPC and Six Sigma
• Standard operating procedures
• Integrating workshop