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Customer Care Training
- Training
- Online
- Beginner
- Different dates available
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer Service Skills, Customer Care, Customer satisfaction...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Return Business, Personal Development, Phone Customer Service...
- Training
- Inhouse
- Intermediate
- 7h - 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Service, Customer Care, Customer Relationship Management...
- Training
- Cookham
- Beginner
- 2 Days
...Learning outcomes Define and evaluate customer propositions. Understand and apply key principles in developing customer propositions.... Learn about: Customer Manager, Customer Care, Customer and market...
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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- Training
- Online
- Different dates available
- 6 Months
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Care, Know Your Customer, Customer Due Diligence...
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Care, Know Your Customer, Customer Due Diligence...
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
← | → see all
- Training
- Online
- Different dates available
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer satisfaction, Customer Relationship Management, Social Skills...
- Training
- Online
- Intermediate
- Different dates available
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer Manager, Customer Care, Customer Service...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Managing Complaints, Customer Care, Skills Communication...
- Training
- Online
- Intermediate
- 1 Day
...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict, And you will learn best practices-what today's customers really want and expect in 2019 (based on experience and latest research)... Learn about: Customer Retention Strategy, Customer Service, Business Process...
- Training
- Inhouse
- Different dates available
...How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become... Learn about: Customer Care, Customer Service, Customer database...
- Training
- Online
- Beginner
- Different dates available
...Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality... Learn about: Customer Care, Data Protection...
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I took the HGV LGV - Driver CPC course and, as you know, I passed my test today! I would like to put in a great compliment to Paul for all the time he put in. I would like to give Paul a massive thanks for staying confident in me and working me through everything that needed tweaking.
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- Training
- 8 Steele Road, Park Royal
- Beginner
- Different dates available
- 7h - 1 Day
... drivers comply with health & safety law in the workplace (5) customer care, company procedures, secure transport ops & manual handling introduction... Learn about: Passenger Management, Road Haulage, Health and Safety...
... drivers comply with health & safety law in the workplace (5) customer care, company procedures, secure transport ops & manual handling introduction... Learn about: Passenger Management, Road Haulage, Health and Safety...
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I took the HGV LGV - Driver CPC course and, as you know, I passed my test today! I would like to put in a great compliment to Paul for all the time he put in. I would like to give Paul a massive thanks for staying confident in me and working me through everything that needed tweaking.
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- Training
- Online
- Intermediate
- Different dates available
- 2 Years
...need to complete 100 hours of counselling practice with clients over two years. We do not provide placements this must be provided by the student... Learn about: Alcohol Counselling, Therapeutic Counselling, Client Management...
- Training
- Online
...Best execution is a legal mandate that requires Investment Firms to provide the most advantageous order execution for their customers given the prevailing market environment. Best execution encompasses several key characteristics that Investment Firms must examine, track, and document when choosing... Learn about: Financial Services, Financial Management, Customer satisfaction...
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The ICA Certificate in Money Laundering Risk in Correspondent Banking is an excellent course. I would recommend this course and any other provided by International Compliance Training to anyone interesting in advancement of their Compliance and Money Laundering career. I give you a 5 star: Excellent rating because the study material was comprehensive and very well structured and organised. Keep the good work up!
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This is a highly recommendable course for anyone seeking to either start or move up on their careers in Compliance! Honestly, awesome training!
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- Training
- Online
- Different dates available
- 3 Months
...: Gatekeepers Offshore financial centres Multiple correspondent transactions Risk management Know your customer (KYC) and customer due diligence (CDD) Suspicious... Learn about: Banking and Finance, Correspondent Banking, Banking Regulation...
...: Gatekeepers Offshore financial centres Multiple correspondent transactions Risk management Know your customer (KYC) and customer due diligence (CDD) Suspicious... Learn about: Banking and Finance, Correspondent Banking, Banking Regulation...
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The ICA Certificate in Money Laundering Risk in Correspondent Banking is an excellent course. I would recommend this course and any other provided by International Compliance Training to anyone interesting in advancement of their Compliance and Money Laundering career. I give you a 5 star: Excellent rating because the study material was comprehensive and very well structured and organised. Keep the good work up!
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This is a highly recommendable course for anyone seeking to either start or move up on their careers in Compliance! Honestly, awesome training!
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- Training
- Online
- Different dates available
...Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the... Learn about: Customer satisfaction, Negotiation techniques, Negotiation Skills...
- Training
- Colchester
- Intermediate
- Different dates available
- 7h - 1 Day
... economic climate. The principles of selling · What your customer wants · The Psychology of selling · Preparation · Open questions · Confidence, control... Learn about: Team Training, What your customer wants, Cold Calling...
- Training
- Queensferry
- Different dates available
- 1 Day
... for CRM The Customer Lifecycle: Identify ways to plan the incorporation of additional selling opportunities that can be an easy yet effective... Learn about: Customer Care, Action planning, Customer Service Skills...
- Training
- Inhouse
- Different dates available
...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Influencing Skills, Difficult People, Communication Skills...
- Training
- Wembley Stadium, Engineers Way, Wembley
- Different dates available
... and Tachograph,Safe Vehicle Operations and Loading, Safe & Economic Driving/ Personal Safety,Health and Safety in Transport Operations and Customer Care, Compony... Learn about: CPC Driving, Transport Management, Customer Care...
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