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Customer Management training
- Training
- Inhouse
...As face-to-face customer contact is more memorable than a telephone call, it is vital that those in direct customer-facing positions are suitably equipped to offer a seamless...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Customer Service, Customer Relationship Management, Persuasion Skills...
...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Customer Service, Customer Relationship Management, Persuasion Skills...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Training
- Inhouse
- Different dates available
...Without customer feedback, a company would struggle to meet the needs of the customer, thus failing to grow and achieve its business results... Learn about: Team Training...
- Training
- Londonand11 other venues
- Basingstoke, Birmingham, Manchester, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford ...
- 1 Day
...whether face to face or over the phone. Develop an understanding of why customers complain and how to recover the situation when things go wrong...
- Training
- Inhouse
- Different dates available
...we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do to be successful. Without feedback, we struggle... Learn about: Customer Service...
- Training
- Online
- Beginner
...it seeks to enhance the way in which a business provides its services, which is how it makes its money. Although the importance of customer service... Learn about: Customer Service Development, Customer Service Training, Customer Service Training and Development...
- Training
- (West Kensington)
- 3 Days
...the practical application of the Service Desk Those responsible for supervising or managing the Service Desk Function. Support Staff and those responsible...
- Training
- Inhouse
- 1 Day
...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to...
- Training
- Online
- Intermediate
- Different dates available
...works in a customer facing role looking to develop a better understanding of customer service principles; Technical specialists and tradies that have stepped... Learn about: Customer Service...
- Training
- Online
- Intermediate
- Different dates available
...to customer feedback but equally important to help them complain. THIS COURSE IS IDEAL FOR Business owners, frontline managers, sales teams...
- Training
- Inhouse
- Intermediate
- 7h - 1 Day
...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer Retention, Customer Service, Customer satisfaction...
- Training
- Online
- Intermediate
- 1 Day
...provide a simple and effective customer service framework. The PROUD Principle® instils positive behaviours and provides a simple framework and customer... Learn about: Interpersonal Communication, Emotional Intelligence, Assertive Behaviour...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Customer Service Course Customer Service Courses take place...
- Training
- Inhouse
- 4 Days
...Your account manager will help you to devise an action plan and agree priorities and to plan the sessions with your managers and the staff training...
- Training
- Eastbourne
- 3h
...on the front line with customers. It's particularly targeted at those who meet and greet customers, but it's also a great introduction to delivering knock-out service...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...managers of product managers and other executives introducing product management as a discipline into their organisations who have little formal knowledge of product management... Learn about: Product Analysis, Product plan, Product portfolio...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
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