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Telephone answering Training
- Training
- Inhouse
- Different dates available
...can also be taken as individual courses. The aim of this course is to improve the sales skills and process, as well as conducting great online demos.... Learn about: Organizational Skills, Telephone answering, Telephone Skills...
- Training
- Online
- Beginner
... explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks... Learn about: Effective Communication, Telephone answering, Communication Training...
Similar training in other typologies
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- April
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone answering, Telephone Calls...
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone answering, Telephone Calls...
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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- Short course
- Online
- Beginner
- Different dates available
- 5 Days
... academy in teaching psychic tarot specifically for working in the capacity of a psychic telephone agent Our course is fun, engaging and currently taught online via Zoom class. It is suitable to men and women alike, who may wish to train in tarot and learn to do psychic telephone readings, with a fully... Learn about: Telephone answering, Counselling Psychology, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
...Telemarketing course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you... Learn about: Sales Training, Telephone management, Telephone answering...
- Course
- Online
- Intermediate
- Different dates available
...Starting a telephone answering service business is easier but keeping it on run? Well, to make you able to answer positively, we are here for you with our exclusive Telephone Answering Service Business Training course! This Telephone Answering Service Business Training is designed with great... Learn about: Grow the Business, Run the Business, Telephone answering service...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertion Training, Telephone answering, Assertive Behaviour...
- NVQ
- Online
- Different dates available
- 1 Year
... of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes... Learn about: Hospitality catering, Telephone answering, Hospitality Management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Effective Communication, Influencing Skills, Telephone Training Skill...
- Course
- Online
- Different dates available
...Telephones are usually the frontline of customer service and the meaning of telephone etiquette can sometimes be difficult to describe, but it is something that is crucial to upholding great communication, inside and outside of the office. Good telephone etiquette will help you to show confidence... Learn about: Telephone Etiquette, Telephone answering, Online Course...
- Course
- Online
- March
...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace... Learn about: Telephone answering, Customer Retention, Customer relationship...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Reception Skills, English Language, Telephone Skills...
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Reception Skills, English Language, Telephone Skills...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Manchester, Nottingham
- Intermediate
- August
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone answering, Telephone Calls, Make Outgoing Calls...
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone answering, Telephone Calls, Make Outgoing Calls...
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone Skills, Conflict Resolution, Communication Training...
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone Skills, Conflict Resolution, Communication Training...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
← | → see all
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The trainer was very well represented and knowledgable.
← | → see all
- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Administrative Skills, Communication Skills, Patient Care...
- Course
- Distance Learning
- Different dates available
... if a reception team. The programme consists of six - three hour sessions covering: Reception skills and qualities Quality and service Telephone skills Appointment... Learn about: Customer Service, Practical Reception Skills, Front Desk Services...
- Course
- Online
- Different dates available
- 2 Weeks
... customers and external customers is and why customer service is importantUnderstand the lifetime value of a customerImplement telephone etiquette... Learn about: Telephone answering, Customer Service Skills, Stress Management...
- Vocational qualification
- Online
- Different dates available
- 6 Months
... Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism... Learn about: Customer Service, Communication Skills, Telephone answering...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette. With the telephone still remaining the number one communication tool for today’s modern businesses it is vital that your teams and your customers... Learn about: Customer Service Skills, Call Centre, Call Handling...
- Course
- Cardiff
- Different dates available
- 1 Day
... the Problems of your Customers Help with Upset and Difficult Clients Delivering with Consumers on Telephone Answering the Call Project a Positive Image Using... Learn about: Customer Service, Telephone answering, Customer Care...
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