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Telephone Skills training
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call...
- Training
- Inhouse
- 2 Days
...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...
- Training
- Inhouse
- Advanced
- 2 Days
...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
- 1 Day
...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- Training
- Inhouse
- 2 Days
...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...
- Training
- Inhouse
- 1 Day
...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...
- Training
- (St Albans)
- 1 Day
...This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Difficult Customers, Phone Customer Service, Return Business...
- Training
- Sunderland
- Beginner
- Different dates available
...evaluation forms 2 Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms 3 Getting Prepared to Make the Call Identifying... Learn about: Sales Prospect, Sales Goals, Sales Training...
- Training
- Londonandanother venue.
- London
- 3h
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
- Training
- Inhouse
- 3h
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
- Training
- Inhouse
- 6h
...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...
- Training
- Inhouse
- 6h
...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...
- Training
- Londonandanother venue.
- London
- 6h
...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...