Travel Agency Procedures

A modern travel agency requires staff to be professionally trained in many aspects of organising travel arrangements as well as having the necessary customer skills.

Programme Content

• Travel Industry Overview
• The Retail Travel Agent
• The Business Travel Agent
• Call Centre Operations
• Legal Obligations
• Holiday Brochures
• Brochure Costing
• Ski Holidays
• Cruises and Ferries
• Ancillary Services
• The Booking Process
• Customer Service and Selling Skills

Daytime
Mode of Study
- 12 weeks
- 1½ days per week

Evenings
Mode of Study
- 10 weeks
- 2 evenings per week

Saturdays
Mode of Study
- 14 weeks
- every Saturday