Travel and Tourism Online Diploma Level 2 - CPD Accredited

Module 1

Introduction to the Concept of Travel and Tourism

In this module, you will learn the following:

What we actually mean by 'travel and tourism'
The scope and scale of the industry
The different facets of the industry
The potential for your career
Plus much more...
Module 2

Customer Service within the Tourism Industry

In this module you will learn the following:

The basics of customer service
Understanding the needs and wants of the customers
Dealing with issues
How to improve your own skills for dealing with customers
Plus much more...
Module 3

Career Development within the Industry

In this module you will learn the following:

Getting started in the industry
The potential directions your career can go
The skills you need in order to make progress
Options for travelling or broadening your horizons
Plus much more...
Module 4

Sectors in the Industry

In this module you will learn the following:

The most popular sectors within the industry
How to get started in them
The potential and long term picture of the sectors
Issues or problems you may have to contend with
Plus much more...
Module 5

The Fundamentals of Tourism Management

In this module you will learn the following:

What we mean by the term 'tourism management'
The key characteristics you will need to succeed
The key parts of the job that you need to excel at
What is expected of you within this role?
Plus much more...
Module 6

Understanding the Reasons for Travel and Tourism

In this module you will learn the following:

The reasons for the industry
What people are looking for when they travel or are tourists
How to take those reasons and give them what they want
How to handle problems when products or services cannot be supplied
Plus much more...
Module 7
Travel and Tourism Promotion

In this module you will learn the following:

The basics of promotion and marketing within the industry
The size and scale of marketing
How it impacts on your own career
Key methods used in the promotion of the industry
Plus much more...
Module 8

Social Media and Tourism

In this module you will learn the following:

The link between social media and tourism
How to handle both sides at the same time
Key things to look out for with social media and how it impacts your job
How to take advantage of social media
Plus much more...
Module 9

Understanding Tourism Policy and Strategy

In this module you will learn the following:

What we mean by tourism policy and strategy
Implementing those policies
The role you play in the policy or strategy
Understanding the aims and recording progress
Plus much more...
Module 10

Tourism Planning and Development

In this module we will look at the following:

The basics of tourism planning and development
Your role in the process
Dealing with issues and identifying problems within the market
Turning things around to your advantage
Plus much more...
Module 11

The Emergence of Ecotourism

In this module you will learn the following:

What we mean by ecotourism
The reasons why people get involved in this type of specialist tour
How to deal with these special requests
The future of specialised tourism
Plus much more...
Module 12

Long and Short Haul Destinations

In this module you will learn the following:

The basics of long haul destinations
The basics of short haul destinations
How to handle the requests to provide what the customer wants
Key points to look out for when dealing with these destinations
Plus much more...
Module 13

Domestic Tourism & the UK Market

In this module you will learn the following:

The importance of domestic tourism
The UK market
Dealing with UK travel destinations
Selling the UK market abroad
Plus much more...
Module 14

Current Trends in the Travel Industry

In this module you will learn the following:

How to identify a trend
Examples of trends
How to take advantage of a trend
The future of travel
Plus much more...
Module 15

Travel and Tourism Issues to Contend With

In this module you will learn the following:

The main issues that will arise during your career
Staying ahead of the game
How to contend with those issues
Boosting your career at the end of the day
Plus much more...