Troubleshooting Cisco Unified Communications (TVOICE v8.0)
Course
In London
Description
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Type
Course
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Location
London
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Duration
5 Days
Upon completing this course, the learner will be able to meet these overall objectives: Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager. Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for. Suitable for: Channel Partner / Reseller Customer Employee.
Facilities
Location
Start date
Start date
About this course
The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks. Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS.
Reviews
Course programme
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
- Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
- Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
- Solve the common issues of an SAF-enabled network and CCD.
- Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
- Troubleshoot voice quality issues and issues that are related to media resources.
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice and data networks.
- Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
- Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Unified Communications Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools
- Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
- Examining Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues
- Troubleshooting SAF
Troubleshooting CCD
- Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Troubleshooting Cisco Unified Communications Manager Native Presence Issues
- Troubleshooting MOH Issues
Troubleshooting MTP Issues
Troubleshooting Issues with Conferences
Troubleshooting Transcoder Issues
Troubleshooting Issues with RSVP Agents
Troubleshooting Voice Quality Issues
- Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
- Lab 2-2: Troubleshooting LDAP Integration Issues
- Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
- Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
- Lab 3-3: Troubleshooting Off-Net Calling Issues
- Lab 3-4: Troubleshooting Globalized Call-Routing Issues
- Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
- Lab 5-1: Troubleshooting Device Mobility Issues
- Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
- Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
- Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
- Lab 6-1: Troubleshooting MOH Issues
- Lab 6-2: Troubleshooting Transcoder Issues
- Lab 6-3: Troubleshooting Issues with RSVP Agents
Troubleshooting Cisco Unified Communications (TVOICE v8.0)