Troubleshooting Cisco Unified Communications (TVOICE v8.0)

Course

In London

£ 1,365 VAT inc.

Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

Upon completing this course, the learner will be able to meet these overall objectives: Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager. Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for. Suitable for: Channel Partner / Reseller Customer Employee.

Facilities

Location

Start date

London
See map
111 Charterhouse Street, EC1M 6AQ

Start date

On request

About this course

The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks. Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS.

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Course programme

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources.


Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
  • Working knowledge of converged voice and data networks.
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.


Who should attend
  • Channel Partner / Reseller
  • Customer
  • Employee
Course outlineCourse Introduction
Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Identifying Cisco Unified Communications Deployments
    Using Troubleshooting Methodology
    Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
  • Troubleshooting Common Gateway and Endpoint Registration Issues
    Troubleshooting Cisco Unified Communications Manager Availability Issues
    Troubleshooting Database Replication Issues
    Troubleshooting LDAP Integration Issues
Module 3: Troubleshooting Call Setup Issues
  • Examining Call Setup Issues and Causes
    Troubleshooting On-Premises Single-Site Calling Issues
    Troubleshooting On-Net Multisite Calling Issues
    Troubleshooting Off-Net Calling Issues
Module 4: SAF and CCD Issues
  • Troubleshooting SAF
    Troubleshooting CCD
Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
  • Troubleshooting Device Mobility Issues
    Troubleshooting Cisco Extension Mobility Issues
    Troubleshooting Cisco Unified Mobility Issues
    Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Module 6: Voice Quality and Media Resources Issues
  • Troubleshooting MOH Issues
    Troubleshooting MTP Issues
    Troubleshooting Issues with Conferences
    Troubleshooting Transcoder Issues
    Troubleshooting Issues with RSVP Agents
    Troubleshooting Voice Quality Issues
Labs
  • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2-2: Troubleshooting LDAP Integration Issues
  • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
  • Lab 3-3: Troubleshooting Off-Net Calling Issues
  • Lab 3-4: Troubleshooting Globalized Call-Routing Issues
  • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
  • Lab 5-1: Troubleshooting Device Mobility Issues
  • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
  • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
  • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
  • Lab 6-1: Troubleshooting MOH Issues
  • Lab 6-2: Troubleshooting Transcoder Issues
  • Lab 6-3: Troubleshooting Issues with RSVP Agents
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Troubleshooting Cisco Unified Communications (TVOICE v8.0)

£ 1,365 VAT inc.