Understanding Quality
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
3h
In business, "quality" is much more than a word to describe how good your product or service is - it's a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. During the course, you'll explore different aspects of quality at work - the quality of the product, quality.
About this course
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Reviews
Course programme
In business, "quality" is much more than a word to describe how good your product or service is - it''s a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. During the course, you''ll explore different aspects of quality at work - the quality of the product, quality control, quality assurance, total quality management and continuous improvement. The course also explains the role of quality systems and standards such as the British Standards Institute (BSI), and the International Organisation for Standards (ISO),.
Outline and Learning Objectives
On completion of this course you will be able to:
- Define what quality means
- Describe the key concepts of quality control, quality assurance, quality management and continuous improvement
- Outline the quality systems and standards that have been defined to provide customers with an independent quality assurance
- Identify the practical steps you can take to improve quality standards.
- What is Quality?
- Quality Systems & Standards
- Improving Quality
Previous Knowledge Required
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
What''s Involved
Online
How Long Does It Take?
3.5 Hours
Qualifications
Taking this course can count towards part of the following qualifications:
- ILM (Institute of Leadership and Management), Introductory Certificate in First Line Management
- ILM (Institute of Leadership & Management), Certificate in First Line Management
Level 3
Understanding Quality