Understanding Quality

Course

Online

Price on request

Description

  • Type

    Course

  • Methodology

    Online

  • Class hours

    3h

In business, "quality" is much more than a word to describe how good your product or service is - it's a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. During the course, you'll explore different aspects of quality at work - the quality of the product, quality.

About this course

There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

General Information

In business, "quality" is much more than a word to describe how good your product or service is - it''s a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. During the course, you''ll explore different aspects of quality at work - the quality of the product, quality control, quality assurance, total quality management and continuous improvement. The course also explains the role of quality systems and standards such as the British Standards Institute (BSI), and the International Organisation for Standards (ISO),.
Outline and Learning Objectives

On completion of this course you will be able to:
  • Define what quality means
  • Describe the key concepts of quality control, quality assurance, quality management and continuous improvement
  • Outline the quality systems and standards that have been defined to provide customers with an independent quality assurance
  • Identify the practical steps you can take to improve quality standards.
Course Modules
  • What is Quality?
  • Quality Systems & Standards
  • Improving Quality

Previous Knowledge Required

There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
What''s Involved
Online
How Long Does It Take?
3.5 Hours
Qualifications

Taking this course can count towards part of the following qualifications:
  • ILM (Institute of Leadership and Management), Introductory Certificate in First Line Management
  • ILM (Institute of Leadership & Management), Certificate in First Line Management
Course Level
Level 3

Understanding Quality

Price on request