Unified Contact Centre Express & Unified IP IVR Deployment

PPi Learning Services

Short course

In London

£ 1,995 + VAT

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Description

  • Type

    Short course

  • Location

    London

This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.

Facilities

Location

Start date

London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Reviews

Subjects

  • IP

Course programme

Course content
  • CRSProduct Overview
  • CRSDesign and Ordering
  • Installation & Configuration
  • Creating Scripts and Applications
  • Script Editor
  • ConfiguringUCCXACD
  • Creating Scripts for Contact Centers
  • Using Cisco Desktop Admin (CDA)
  • Supervisor Remote Monitoring
  • UsingASRandTTS
  • Outbound Preview Dialing
  • Reporting
  • Troubleshooting

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Unified Contact Centre Express & Unified IP IVR Deployment

£ 1,995 + VAT

The best Network Administration courses

See all

See all