Using key performance indicators for business improvement

Increasingly management accountants are required by the wider business community to not just ‘keep score’, but to provide better information that supports key decision making. Central to this is the selection of appropriate indicators which will help drive the business forward. This course equips delegates with some tools to help them in this role.

The course defines what a true KPI is and provides delegates with the opportunity to define the appropriate KPIs for their own organisation, using certain techniques. The course also considers how financial information generally can be better presented to improve its clarity and impact.

Programme includes:

• Review of modern management accounting trends
- CFO views on management information

• Key performance indicators (KPIs)

• Result indicators vs. performance indicators vs. key performance indicators

• The tests of a good KPI

• Good practices when selecting KPIs

• Balanced Scorecard – a trend in performance measurement

• The principle of the balanced scorecard

• Balanced scorecard implementation issues

• Strategy maps – using the balanced scorecard as a template to define KPIs

• Performance prism

• An alternative performance measurement methodology

• Presenting financial information

• Appropriate use of graphs

• Better presentation of numbers and text