Welcome Host
NVQ
In
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Weymouth College
Course OnlinePrice on request -
City College Norwich
Bachelor's degree OnlinePrice on request -
Home Learning Courses
BTEC Distance LearningPrice on request -
Birmingham Hotel and Catering Academy
Short course InhousePrice on request -
Greater Brighton Metropolitan College
Course Online£ 90 -
StudyPlex
Short course Online£ 10 -
Learning247
Course OnlinePrice on request
Description
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Type
NVQ
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Duration
1 Day
It may be possible to include specific company or organisational policies within this course. Suitable for: staff with the communication tools and insights into customer expectations to enable them to provide service excellence and contribute to increased business performance.
About this course
None
Reviews
Subjects
- Hospitality
Course programme
Combining an expert overview with specific actions to improve customer service in your business, no wonder this is the UK’s No 1 training course in customer service.
1. Introduction
2. The Tourism, Leisure and Hospitality industry
3. Understanding your customers
4. Delivering excellent customer service
5. Successful communication
6. Providing information and advice
7. Meeting specific needs
8. Dealing with difficult situations
9. Boosting business
10. Assessment activity
Welcome Host
-
Weymouth College
Course OnlinePrice on request -
City College Norwich
Bachelor's degree OnlinePrice on request -
Home Learning Courses
BTEC Distance LearningPrice on request -
Birmingham Hotel and Catering Academy
Short course InhousePrice on request -
Greater Brighton Metropolitan College
Course Online£ 90 -
StudyPlex
Short course Online£ 10 -
Learning247
Course OnlinePrice on request