Welcome Host

This Customer Service training course is designed and accredited through the Northern Ireland Tourist Board, Welcome to Excellence programme. It is designed to help people acquire new Customer Service and communication skills. It is also designed to improve delegate's knowledge of local facilities and services.

The course will include:

ü The importance of excellent Customer Service.

ü The Tourism, Leisure and Hospitality industry - sectors, benefits and values of tourism.

ü What makes a business or organisation stand out?

ü The customer experience.

ü Delivering excellent Customer Service.

ü Successful verbal & none verbal communication.

ü Providing information and advice.

ü Meeting specific needs.

ü Dealing with difficult situations.

ü Boosting business.

ü Assessment activity.