Welcome Host Plus
Short course
In Belfast City
Description
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Type
Short course
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Location
Belfast city (Northern Ireland)
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Duration
1 Day
Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing role
Facilities
Location
Start date
Start date
About this course
Attendance of the Welcome Host programme
Reviews
Course programme
Welcome Host Plus gives people the opportunity to excel in providing a higher class standard of service. This course is designed to build on the knowledge and skills already developed from the Welcome Host programme. It will maximise individual potential and introduce advanced service skills. The course will enable participants to work with others to review and develop their Customer Service and communication skills.
The course will include:
ü How to attract and retain customers & move from good to excellent.
ü Understanding your customer and competitors expectations and the value of repeat business.
ü How to improve service encounters by listening to your customers' needs.
ü Steps of how to most effectively deal with service recovery.
ü Understanding the characteristics of a winning team and the importance of ineffective work.
ü In-depth analysis of the sales process and meeting customers' needs.
ü Understanding the importance of quality and its impact on the customer.
ü Review the key elements of excellent Customer Service.
Welcome Host Plus