Working with aggression

Course

Distance

£ 649 + VAT

Description

  • Type

    Course

  • Methodology

    Distance Learning

To illustrate how to manage aggressive behaviour.

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Course programme

The aim
To illustrate how to manage aggressive behaviour.


About the programme
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed.

This comprehensive and wide-ranging resource covers key topics such as: the verbal indicators, and body language, of aggression; diffusion techniques; preparation, and ideas for reducing risk; and how to prevent violence.
Written materials also provide information and exercises on: levels of acceptable behavior; causes of aggression; anger and its constructive use; assertive communication; and body and verbal language - all from a multi-ethnic perspective.

Note: for realism, this programme contains language that may be found offensive.


The key outcomes
-Learn how to spot the indicators of aggression in others
-Teaches skills in managing and diffusing aggression


Programme includes:
DVD (39 mins)
Manual


Information:
A Focus Central London production. Release date: 1994

Learning-chapters
Part 1 - Introduction
  • Violence
  • Dealing with violence
  • An aggressive woman
  • Techniques for diffusing the situation

Part 2 - Body language
  • Reading the signals
  • Non-verbal signals

Part 3 - What they say
  • Warning signals
  • Listen for cultural differences
  • Summary/verbal signals

Part 4 - Be prepared
  • Workplace policies
  • Summary/be prepared

Part 6 - Over to you

Working with aggression

£ 649 + VAT