Working with aggression
Course
Distance
£ 649
+ VAT
Description
-
Type
Course
-
Methodology
Distance Learning
To illustrate how to manage aggressive behaviour.
Reviews
Have you taken this course?
Course programme
The aim
To illustrate how to manage aggressive behaviour.
About the programme
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed.
This comprehensive and wide-ranging resource covers key topics such as: the verbal indicators, and body language, of aggression; diffusion techniques; preparation, and ideas for reducing risk; and how to prevent violence.
Written materials also provide information and exercises on: levels of acceptable behavior; causes of aggression; anger and its constructive use; assertive communication; and body and verbal language - all from a multi-ethnic perspective.
Note: for realism, this programme contains language that may be found offensive.
The key outcomes
-Learn how to spot the indicators of aggression in others
-Teaches skills in managing and diffusing aggression
Programme includes:
DVD (39 mins)
Manual
Information:
A Focus Central London production. Release date: 1994
Learning-chapters
Part 1 - Introduction
Part 2 - Body language
Part 3 - What they say
Part 4 - Be prepared
Part 6 - Over to you
To illustrate how to manage aggressive behaviour.
About the programme
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed.
This comprehensive and wide-ranging resource covers key topics such as: the verbal indicators, and body language, of aggression; diffusion techniques; preparation, and ideas for reducing risk; and how to prevent violence.
Written materials also provide information and exercises on: levels of acceptable behavior; causes of aggression; anger and its constructive use; assertive communication; and body and verbal language - all from a multi-ethnic perspective.
Note: for realism, this programme contains language that may be found offensive.
The key outcomes
-Learn how to spot the indicators of aggression in others
-Teaches skills in managing and diffusing aggression
Programme includes:
DVD (39 mins)
Manual
Information:
A Focus Central London production. Release date: 1994
Learning-chapters
Part 1 - Introduction
- Violence
- Dealing with violence
- An aggressive woman
- Techniques for diffusing the situation
Part 2 - Body language
- Reading the signals
- Non-verbal signals
Part 3 - What they say
- Warning signals
- Listen for cultural differences
- Summary/verbal signals
Part 4 - Be prepared
- Workplace policies
- Summary/be prepared
Part 6 - Over to you
Working with aggression
£ 649
+ VAT