Working with Assertiveness

Short course

In Milton Keynes

Price on request

Description

  • Type

    Short course

  • Location

    Milton keynes

  • Duration

    1 Day

Facilities

Location

Start date

Milton Keynes (Buckinghamshire)

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Designed for: Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.
Prerequisites: None
Objectives: To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.
Benefits
· Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.
· A wide choice of training locations offering intensive tutor led personal development training.
· A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
· The opportunity to gain a widely recognised Pitman Training Certificate.
Course Content
· What is assertiveness? self assessment; group participation.
· Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
· Adapting behaviour styles: stages of successful personal behaviour change; goal setting.
· Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations.
· Dealing with criticism.
· Dealing with emotive responses.
· Language choice.
· Body language: non-verbal communication.
· Case studies: analysing the work place.
· Developing a personal action plan.

Working with Assertiveness

Price on request