Working with Assertiveness
Short course
In Milton Keynes
Price on request
Description
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Type
Short course
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Location
Milton keynes
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Duration
1 Day
Facilities
Location
Start date
Milton Keynes
(Buckinghamshire)
Start date
On request
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Course programme
Designed for: Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.
Prerequisites: None
Objectives: To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.
Benefits
· Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.
· A wide choice of training locations offering intensive tutor led personal development training.
· A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
· The opportunity to gain a widely recognised Pitman Training Certificate.
Course Content
· What is assertiveness? self assessment; group participation.
· Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
· Adapting behaviour styles: stages of successful personal behaviour change; goal setting.
· Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations.
· Dealing with criticism.
· Dealing with emotive responses.
· Language choice.
· Body language: non-verbal communication.
· Case studies: analysing the work place.
· Developing a personal action plan.
Prerequisites: None
Objectives: To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.
Benefits
· Achieve optimum results in every interpersonal transaction and thus improve work effectiveness.
· A wide choice of training locations offering intensive tutor led personal development training.
· A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
· The opportunity to gain a widely recognised Pitman Training Certificate.
Course Content
· What is assertiveness? self assessment; group participation.
· Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
· Adapting behaviour styles: stages of successful personal behaviour change; goal setting.
· Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations.
· Dealing with criticism.
· Dealing with emotive responses.
· Language choice.
· Body language: non-verbal communication.
· Case studies: analysing the work place.
· Developing a personal action plan.
Working with Assertiveness
Price on request