Working with Difficult People

NQA Training

Short course

In Luton and Chester

£ 280 VAT inc.

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Description

  • Duration

    1 Day

You will learn the crucial skills of how to manage difficult people, ensuring that the outcome is a win-win result for all concerned, including yourself. Suitable for: Managers who find themselves having to deal with difficult people, aggressive customers and/or suppliers People who feel frustrated when having to deal with others who appear not to be on the same 'wavelength'

Facilities

Location

Start date

Chester (Cheshire)
See map
Ramada

Start date

On request
Luton (Bedfordshire)
Nqa Training Facilities, LU5 5ZX

Start date

On request

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Course programme

What you will learn
You will learn the crucial skills of how to manage difficult people, ensuring that the outcome is a win-win result for all concerned, including yourself.
The course:
  • The differences between attitudes, feelings and behaviours
  • Which one should you manage?
  • What is a positive attitude?
  • We all have a personality
  • Why people have different perceptions
  • Managing conflict successfully
  • Achieving a win-win outcome

Additional information

Payment options: £280 + VAT

See related categories

Working with Difficult People

£ 280 VAT inc.

The best Other Interpersonal Skills courses

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